All devices not connecting to WiFi
As of yesterday about 6.30pm. None of our devices have been able to connect to the WiFi. We have tried resetting the box and doing all the test via the app but still not working.
The light on my Hub3.0 is white and Netflix is working on my tv that’s connected to the hub but not in my bedroom that needs WiFi.
I start work from home at 12 and need to use the WiFi.
The only thing I can think that may have cause an issue is that something tripped the mains electricity switch in my house and that maybe caused a problem. But everything else electrical is fine. Just no WiFi 🤦♀️ please help… 😊
We have seen similar with our Hub 3, both times after a brief local power cut.
The Hub 3 restarted and looked fine but many devices could not re-connect because the Hub 3 DHCP server had failed to restart. It gave the impression that Wi-Fi / network sockets are down, but they were not and the clue came from static IP printer / VoIP phones working ok
The fix for us was a factory reset of the Hub 3, the process is simple but specific :
1) Press and hold the rear RESET button for 60 seconds.
2) Leave the Hub 3 Powered On to complete the factory reset.
3) The Hub 3 will revert to the original SSID & Passwords on the bottom side sticker.
On both occasions the Hub 3 was fully operational again in 10 mins and worked normally,
we have only seen this twice in a 5+ year period.
