Some devices don't see the WiFi network and so can't connect, others see it and connect fine.

Question

As described in the title.What isn't the problem:I have not made any changes to configuration in months.SSID is being broadcast, network is not hidden.Both 2.4GHz and 5GHz frequencies are on.Devices that now can't see the network on the list could see and use it just fine&nbsp;yesterdayThe devices that can't connect are a smartphone and a laptop. They just don't see the WiFi network on the list, they see other WiFi networks just fine. They are not old and they worked perfectly fine just yesterday.We have another laptop and smartphone that DO see the network on their lists, and can connect and work just fine.Things I tried:restarting the hubresetting the hub to factory settingsbringing the devices closer to the hubrestarting the devicesPlease can someone assist me in troubleshooting this further, thank you

goosoo6 · Answer

Seems like so, I'll get in touch with VM see what they say.Many thanks for helping me troubleshoot this, Carl, have a good evening

carl_pearce · Answer

Disable the 5ghz band, then try again.

goosoo6 · Answer

Hi Carl, thanks for the suggestionI disabled the 5GHz band, also restarted the hub, and waited until it boots and everything settlesIt's been 20 minutes, and now nothing can see the hub on its WiFi networks listI'm standing 3 feet away from the hub with both the smartphones (one could connect and the one that couldn't see the network) in my hand and they both just can't see the network. The SSID hasn't changed (always been the default)

carl_pearce · Answer

Try splitting the two bands into different SSIDs and see if all devices can see at least one of them.

goosoo6 · Answer

I enabled both bands again, and&nbsp;added "-2.4GHz" and "-5GHz" to their SSIDsOne laptop and smartphone see the 5GHz band onlyAnother laptop and another smartphone don't see it2.4GHz is not detected on any device at all, despite being enabled and SSID broadcast being on&nbsp;

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Some devices don't see the WiFi network and so can't connect, others see it and connect fine.

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