Some devices don't see the WiFi network and so can't connect, others see it and connect fine.
As described in the title.
What isn't the problem:
- I have not made any changes to configuration in months.
- SSID is being broadcast, network is not hidden.
- Both 2.4GHz and 5GHz frequencies are on.
- Devices that now can't see the network on the list could see and use it just fine yesterday
The devices that can't connect are a smartphone and a laptop. They just don't see the WiFi network on the list, they see other WiFi networks just fine. They are not old and they worked perfectly fine just yesterday.
We have another laptop and smartphone that DO see the network on their lists, and can connect and work just fine.
Things I tried:
- restarting the hub
- resetting the hub to factory settings
- bringing the devices closer to the hub
- restarting the devices
Please can someone assist me in troubleshooting this further, thank you
I contacted Virgin Media via their live chat, two weeks ago.
I explained the problem, mentioned what we tried here on the forums, went through the steps they told me to do, and asked if I could get any replacement hub, as mine seems to be faulty.
I was told that because they don't see anything wrong on their end, they won't replace my hub, but they'll fix the problem (how?)
The hub worked fine for 2 weeks until today, the SSID is being broadcast - the 2.4GHz devices see the 2.4GHz network, but can't connect.
All in all, half of our devices can't get onto the internet, and this has been a complete waste of time.