POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My virgin connect app says I am not at home when I am.and.connected to the wifi.The hubs don't connect to devices. Very poor and frustrating
I’ve had a solid red light on my Hub 3 for a couple of weeks. Wifi is okay, but maybe a little flaky. When I rang to ask what was happening, I was told it would be gone in 24 hours, but obviously this hasn’t been the case. I’m a little concerned my h...
Had new hub 3 installed over weekend after it overheated. Technician came, replaced hub 3. Now our WiFi pods will not connect. One flashes blue. One flashes white. Tried the connect app. That tells me I’m not home?! Even though I’m sat here right now...
I live in a 4 story house with brick walls and am struggling to get wifi coverage throughout the property. Extenders have caused issues with "Connected without internet" so Virgin tech told me to turn the extender off - something to do with a SSID co...
As you can see from my thinkbroadband graphs over the past few days there is a constant issues with latency services with my home WiFi. Despite rebooting and even receiving a new Hub 4 the issues still occur.
had an engineer out this afternoon as since we had the hub box moved to a different room last week, we’ve now no WiFi upstairs. Engineer said to download the connect app and do the home scan upstairs. I’ve been trying since he left and everytime I ge...
For some reason this week whenever I try to load Disney plus on any of my devices (fire stick, iPhone, tablet etc) it doesn’t load and either just has the circle spinning round and never fully loads or an error pops up saying I’m connected to a vpn w...
So I am on the 1Gig service along with the hub 5,I am getting packet loss and jitter almost all the time, Power levels and signal status on the hub 5 is with in VM range on both up and down services, on the network log i am seeing this howeveri have ...
I have had no Wi-Fi since yesterday morning. Our power was off for 30 minutes and once turned back on the Wi-Fi has been unable to connect to any devices. the virgin tv box works but that’s it. I’ve been through the forum and completed all of the fix...
Hello!Sorry to bother you guys, but can you please check to see if there are any ongoing issues in the TF1 area? My connection has been experiencing packetloss recently, especially during busy periods. I am getting anywhere from 1-5% packetloss which...
