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Virgin connect app.... Doesn't connect

philrooks
On our wavelength

My virgin connect app says I am not at home when I am.and.connected to the wifi.

The hubs don't connect to devices.

 

Very poor and frustrating 

2 REPLIES 2

Steven_L
Forum Team
Forum Team

Hi philrooks,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your hub connecting to your Connect App, have you tried to remove and re-install the app as well as rebooting your hub since the issues started? What are you trying to do via the app, we can see if there is another way to do whatever it is you're trying to do.

Kind Regards,

Steven_L

Client62
Hero

"not at home"

This is usually caused by a active VPN / Apple Relay / Android DNS changer, make sure they are all disabled.