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WiFi pods, one flashing blue, one flashing green

Joining in

Had new hub 3 installed over weekend after it overheated. Technician came, replaced hub 3. Now our WiFi pods will not connect. One flashes blue. One flashes white. Tried the connect app. That tells me I’m not home?! Even though I’m sat here right now definitely home. Before this it said neither pod was connected. Looked at troubleshooting that sends me to the connect app and as previously stated that tells me I’m not home even though I am. So at this point I’m totally lost. Any help is appreciated.


Very Insightful Person
Very Insightful Person

It can take several days for the backend of the Connect app to catch up with the installs of new Hubs.  Try again in a few days.  If this fails try calling the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number.

A VM Mod should pick this up in a couple of days and discuss.

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Thank you fingers crossed! 

Hey Hunderwood, thank you for reaching out and I am sorry to hear this.

Did the above work at all if not please try these steps;

Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Cheers 

Matt - Forum Team

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