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Solid Red light on hub

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I’ve had a solid red light on my Hub 3 for a couple of weeks. Wifi is okay, but maybe a little flaky. When I rang to ask what was happening, I was told it would be gone in 24 hours, but obviously this hasn’t been the case. I’m a little concerned my hub is faulty and might just conk out when I really need it, or cause a fire or something. Can you offer some advice please?



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(Thank you in advance for your help!)

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To confirm: the hub is in an open space, doesn’t seem hot and we went through a reboot when I called support. Red light has been solid for 2 weeks or more. 

Very Insightful Person
Very Insightful Person

If it is a Hub 3 and the red LED is persistent after a reset, it needs changed.  The red LED is an overheating warning and if it is not working properly it is a risk. 
If you wait here a day or two a VM Mod will pick this up and discuss. 

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Hey Swisslet,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your router at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,