Forum Discussion

Hubbard76's avatar
Hubbard76
Joining in
9 months ago
Solved

Solid red light on hub 3

So like many others my hub 3 is also showing solid red light and has done for several months now. I had contacted virgin who sent an engineer out to which he said the hub is absolutely fine and left. Now I've also done all reset steps etc with no joy I now think it may need replacing?

Hopefully a member of Virgin can pick this up and get back to me please.

  • Adduxi's avatar
    Adduxi
    9 months ago

    The LED is a safety overheating warning and as such needs to be working correctly.  The Hub should be replaced due to this function not working correctly.  If you wait here a day or two a VM Mod will pick this up and discuss directly with you. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 months ago

    The LED is a safety overheating warning and as such needs to be working correctly.  The Hub should be replaced due to this function not working correctly.  If you wait here a day or two a VM Mod will pick this up and discuss directly with you. 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    9 months ago

    Hi Hubbard76,

    Thank you for reaching out to us in our community and welcome, sorry to hear you still have a red light on your Hub which wasn't swapped when the engineer checked it, I was able to locate you on our system with the details we have for you and it looks like you have spoken to us since your last post, has this now been resolved for you?

    Regards

    Paul.

    • Hubbard76's avatar
      Hubbard76
      Joining in
      9 months ago

      Hi and thanks for getting back to me about this problem. I can confirm I've spoken virgin about this and we have now got a new hub on its way. 

      Many thanks again