POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I've been with Virgin Media in this house for 10 years. There was a period of instability when we upgraded to 1 Gig a couple of years ago but it has generally been pretty reliable. The last couple of months it has been up and down like a yoyo. Below ...
My White Pod which has been working fine stopped working and massively overheated. I cannot find a route on the website to order a replacement - is the a Virgin staff member who can point me the right direction?
Virgin has agreed and an engineer has said a wire needs fixing - still waiting!!!!!!!How do I get Virgin to sort this out ASAP!and to get compensation for the months of very weak Wifi, that i have had to go to a friend to use their Wifi on occasion.
All 4 ethernet sockets on my HUB are not working... rarely connects to the internet... WIFI is perfectly fine. I called the virgin customer and did all the ABC, restart, unplug, plug in back, and reset for 60 sec through the pinhole. checked all 4 c...
My Router has failed so I cannot get WiFi at all. The modem is still functioning so cabled connection is OK.Trying to contact VirginMedia is impossible. Go to the contact us page and go round in circles trying to find a way of actually making contact...
I cannot connect my TV or Kindle to the internet in our bedroom. I have done a sports check and I need a Wi-Fi pod. We have one downstairs which has helped there so need another for upstairs. How do I order this please ?
I have the same issue it's been months now, have to use phone data after 11.30 at night as its so unstable it connects then disconnects constantly during the Early hours but all tests come back as hub is fine and WiFi scan shows strong strength in al...
Hi,I am on XGS-PON with the Hub 5x. Internet has been down for 3 days, and the Hub has been flashing red intermittently since. This is the second time it has been down for 2+ days in 2 months. Powering off on the device for 15 minutes and turning bac...
I am unable to order the WiFi pods through the app or virgin media account as I was told to by the customer service team. How do I order the pods as no option given as my speed is low which qualifies for the WiFi pods.
My wifi connection will lost and reconnect everyday starting from 4pm to 9pmAll device in my home will lost its wifi connectionSomethimes the situation will continue until mid nightTried to run the kit test but it keeps telling me that everythings is...
