Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Longer Wall Box to Hub coax cable required
Hi there,I'm another customer who requires a Coax cable that runs from the wall box to the VM Hub that is longer than the 1m one supplied. Hopefully someone from VM will pick this up and advise me how to order one.ThanksVince
Replacement fiber optic cable
Tried contacting support and they sent my the wrong wire, idk if i explained if it was the fiber cable with the green ends but now i'm having to wait to get in contact with support again to wait another 5 days for this wire to arrive. Tried looking o...
PC suddenly will not connect to internet either via ethernet or wifi
(When referring to being able to connect to wifi or ethernet I mean connect and use the internet via that method)Started yesterday afternoon with broadband just going down completely. I tried rebooting the pc, unplugging the hub and hard reset of the...
Slow internet
For the last few months our internet is getting slower and slower but each your the bill goes up. We have tried to resolve it over several calls to virgin but all we get is It’s all working now from virgin buts never improved. I’ve tried the connect...
Urgent Request: Installation Delay Causing Internet Disruption
Hello, my name is Anson.I recently ordered Virgin Media's 500Mbps plan, and the original installation date was set for August 2nd. However, it has been delayed twice now. Unfortunately, my current internet provider's service ends tomorrow, which mean...
VM CONNECT APP - can't connect to Hub
Hi my app cant connect to my new hub. I have restarted it and also uninstalled the app and re installed it. Any suggestions please. [MOD EDIT: Subject title changed for clarity]
Hub 3.0 Port Forwarding
Hello Community,I hope someone can help. I have been asked by my solar panel provider to enable a port:”Do you have a firewall enabled with your ISP? - please check that Port 7654 on UDP/ TCP is unblocked”I have the Hub 3.0 box and have managed to ...
Great engineer
Tried to post my feedback on Qualtric, but gave up as it is rubbish.The engineer who came to sort out my broadband, after numerous phone calls, was great.I was about to kick Virgin out, but she rescued the day.It was Louise 62290.She set it up and up...
Engineer visit
I've waited in this morning for an engineer visit scheduled between 8am and 12pm.At 11.30am I checked online to find that the appointment has been changed to some time on Wednesday, with no notification.
Broadband not working at all.
Hi All,We've been with Virgin for about a week. Today the internet mysteriously stopped working at 3pm. Virgin media are just saying that the Wifi router is not connected (it is, it's just flashing red and resetting it and checking connections isn't ...
