Wifi pod showing unknown connection

[Mchugs]

Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new Hub installed.

[Client62]

The unknown connection is one of your devices that does not return a device name. (my HP PC does the same)
Do not be tempted to Pause it !

[Mchugs]

sorry i should have been clearer it is the connection status that is unknown

 

[Paul_DN]

Hi Mchugs,

Thank you for reaching out to us in our community and welcome, when a Pod is showing as unknown this can be due to it either being turned off
, out of range or broken.                                              
Are there any lights showing on the Pod, have you tried unplugging it and moving it closer to the Router?  

Regards

Paul.