Netflix asking for payment method.

[ZoeMarie2203]

Hi,

I am with Virgin Media, Netflix is included in my subscription but when I log in to Netflix it asks for me to add a payment method and won’t let me use it, there’s some stuff I really want to watch on Netflix.

please can someone help me?

thank you 

[David_Bn]

Thanks for reaching out to us @ZoeMarie2203, and I'm sorry to hear of the issue with the Netflix services, that are paid for through your Virgin Media account.

Can you please confirm if the Netflix services have been activated via your self-care account?

Thanks,

David_Bn