Showing results for 
Search instead for 
Did you mean: 

Pod issues

Joining in

Looking for help if possible. Had 1 white pod then upgraded to the 1gb speed ordered another pod, was told it would be the black one which would work better for placement having the cable but was sent another white pod. Was told to send the white ones back which we have and now we are unable to order any pods at all. Just keep getting lied to that they have been ordered 


Alessandro Volta

You are another victim of phone staff who will promise anything to get rid of your call. 

If you wait for a VM person here, they should be able to help. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.


VM would save so much pain if a set of VM Pods had a price say £100 and all customers could just add to basket and pay to get them.   It would also help customers to realise there are far better network choices.

Forum Team
Forum Team

Hi Turbulence,

Thank you for reaching out to us in our community and welcome, sorry to hear you have sent our white Pods back and have not received  replacement black ones as advised, when and how were these returned?