Hi minoomusa001, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the deletion of your NTL Email due to you no longer being with us and the amount of spam you are receiving, please allow up top 10 w...

Hi Angela, Have you tried deleting the App and trying again, is the device running the latest firmware. Regards Paul.

Hi minoomusa001, Thank you for reaching out to us in our community and welcome, although we do advise your Email may be deleted after 90 days of canceling the account, this isn't always the case, we appreciate due to the Email sending spam you wish t...

Hi French25, Thank you for reaching back out and for the update, really glad to hear the technician fixed the brown box and went above and behind to also tidy up other cable, as you have also advised you would like to consider joining us when your cu...

Hi pajp16, Thank you for reaching out to us and welcome, sorry to hear your Blue Yonder Email was hacked, are you still a Virgin Media customer? Regards Paul.