Paul_DN
Forum Team (Retired)
Joined 7 years ago
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Re: Blue Yonder Emails Not Arriving in Inbox
Hi Sunshine42, Thank you for reaching out to us in our community and welcome, we are sorry to see you have been facing issue with your Blue Yonder email since no longer having an account with us, when a test email is sent does it now go to the new email you have set up? Regards Paul.155Views0likes9CommentsRe: Credit not applied and my services could be suspended
Hi SophieWollen282 Thank you for reaching out to us in our community and welcome, we are sorry to hear there was an issue with your billing due to a package price not being correct and now the credit isn't showing, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.24Views0likes0CommentsRe: Can't turn off audio description on TV GO PC App on Film 4 only
Hi Mikerwent, Thank you for advising you have tried a different device, we have tried it our end and have the same issue, this hs now been reported to the relevant team, once we hear anything we will update you, thank you again for bringing this to our attention. Regards Paul.22Views0likes0CommentsRe: VM Complaint - Loosing the will to live
Hi chloeaspinall32, Thank you for reaching out to us in our community and welcome, we are really sorry to hear you have faced a total loss of service for over 2 weeks despite fixes not happening, with any fault our Auto Compensation covers a total loss of service after 48 hours, this is added once the issue is resolved where eligible. So I can take a look what is going on and try to help I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.119Views0likes2CommentsRe: Cancelled move results in phone line being cut off (11 days and counting) - nobody resolving it
Hi SWSPINKS, Thank you for reaching out to us in our community and welcome, we are sorry to hear your landline has stopped working and that you have not had the help you needed to get this resolved, I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.12Views0likes0CommentsRe: 40 minutes hold before speaking to Cancellations
Hi 007stuart, Thank you for reaching back out, if you have 60 days or less left in contract we can add a disconnection for you so the services go off the day the contract ends, I have sent you an invite into a private chat, if you do wish for me to help then please click on the white envelope to accept. Regards Paul.27Views0likes0CommentsRe: Billing and Address issues
Hi Ben_H_VM, Really sorry to hear you are facing issues with your account and billing which you believe is due to the address not being correct, so I can take a look I have sent you an invite into a private chat, please click on the white envelope to accept. Regards Paul.55Views0likes0Comments