Paul_DN
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Joined 6 years ago
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Re: Contract renewal
Hi DrJazz, Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, I am sorry to hear that after deciding not to stay on a new package withing your 14 days right to cancel the package wasn't put back to what it was before the upgrade, this isn't correct, thjis should have been reverted back along with the contract term. So I can take a closer look I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.25Views1like0CommentsRe: Netflix & Mega Volt Bundle
Hi leeb9972, Thank you for reaching out to us in our community and welcome back, sorry to hear there are some discrepancies with the new package you have recently negotiated. So I can take a look into this for you I have sent you an invite into a private chat, please click on the white envelope to accept. Regards Paul.6Views1like0CommentsRe: Waiting for Installation Since February - I'm going to email the CEO
Hi Blindside, Thank you for reaching out to us in our community and welcome back, we are sorry to see you have not hear anything since being given the 7th February as the install date, so we can take a look into things please look out for a white envelope to join a private chat. Regards Paul.5Views0likes0CommentsRe: exterior cover
Hi kellymargaret, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you brown box cover has possibly blew away, this is something I can help with, I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.0Views0likes0CommentsRe: Cut off in error
Hi surinder101, Thank you for reaching out to us, when you give notice bills will continue as normal up to the point the services go off, once they have there will be a final bill generated, this will remove anything charged past the day the services go off. Regards Paul.11Views0likes2CommentsRe: Unfinished Installation - Missing external protection box and hub5
Hi Chatter2025, Thank you for reaching out to us in our community and welcome both here and to Virgin media, sorry to see an Omni box has not been put on the outside of your building, this is something I can arrange, I have sent you an invite into a private chat, please look out for a white envelope to accept. Regards Paul.35Views0likes0Comments