Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Resolved! Connect app can’t find hub, unable to order free pods

 Since getting the Hub 5 installed a couple of days ago, my Connect app can’t find my hub even though I’m connected to it and it is working. I have a couple dead spots upstairs and also at the back of the house but I’m unable to confirm these with th...

emcdubb by On our wavelength
  • 10 replies
  • 0 kudos

Wrong PON ID

Hello, We initally ordered at the end of November 2023 however have had several engineers attempt to install however they keep running into an issue with the PON ID.We have had 4 engineers attempt an install each to be told it is the same problem and...

Woza32 by Joining in
  • 1 replies
  • 0 kudos

Move router location using TV outlet

Previous owners of the house installed VM TV sockets in a location where I would love to have the router.So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed.Basically I don't kn...

Bisssh by Joining in
  • 3 replies
  • 0 kudos

Resolved! Mesh System

Hi I have a Virgin router 3 with 125 gig speed package, there are a couple of areas in my house were the WiFi signal is weak at times & drops out, I am thinking of trying to improve this by adding a TP-Link Deco X50 AX3000. Is there anyone who has do...

Resolved! M125 - which hub at installation?

We are waiting for our M125 installation. Which Virgin Hub are we likely to receive with this as I'm reading lots of Hub4 issues at the moment which is concerning?

gilbo2 by Dialled in
  • 8 replies
  • 0 kudos

Zoom problems, SNR problem?

HiI keep getting various issues with VM, when I call them they say everything is fine and refuse to send technician 1) Internet keeps dropping2) Zoom connection says unstableI had SNR problems in the past and technician came and adjusted them.  Do I ...

mtuncel by Joining in
  • 5 replies
  • 0 kudos

Resolved! Hub 5x - pausing message

Anyone else getting this message when trying to pause a connection? cheers Rich      [MOD EDIT: Subject title changed for clarity]

RichP2 by Joining in
  • 5 replies
  • 0 kudos

Hub 4 keeps rebooting randomly

Upgraded from hub 2 to 4 yesterday and since then my hub is on constant bright white light and randomly blinks and reboots and Ethernet connection also goes randomly slow. Nothing different connected since hub 2

WiFi keeps dropping out

I can watch live TV and recordings but every few minutes whilst watching catch up or Netflix for example I have to reconnect my WiFi. I don’t have this problem upstairs only on my main tv in the living room