Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

How configure Hub5 (M500) and Tenda Nova MW3 mesh

Hello Community. Just joined today. My query is a little long but I'll try to keep it as clear as I can. My technical knowledge is 'limited to average' so any complicated jargon my well escape me, so please feel free to dumb down your replies to suit...

Resolved! Internet keeps disconnecting

Had this issue December last year, engineer called and in his words “ tidied up all connections and removed some unnecessary bits”. As of Sunday the problem has returned. Internet drops Wi-Fi signal is still present on device’s, two white arrows appe...

Jacquimark by On our wavelength
  • 33 replies
  • 0 kudos

Connection down technician hasn’t arrived

Service to my postcode is down again this morning, having been told it had been sorted out.  A technician is due but hasn’t turned up, not sure if s/he is on the way or not.  Can’t find out from text notification, App or online, can you confirm?

LW22 by Joining in
  • 3 replies
  • 0 kudos

Not able to access websites

Last night we lost internet connection. Used our phone hotspot to check status which was reported good. The same this morning, but although we seem to have an internet connection none of our usual websites are accessible. Back to the phone hotspot an...

GrumpyPa by On our wavelength
  • 1 replies
  • 1 kudos

Virgin Media Connect App doesn't work

Virgin Media Connect App stopped working after some days of installation of Hub-5. I've rang and gone through different troubleshooting methods been told my Virgin Media technician but nothing work. I've raised a complaint some weeks ago and Virgin M...

2nd WIFI Pod

I have called up today requesting a second wifi pod for my second room due to getting no internet only to be told i cannot get one as there system is showing i have good downloads speed. This is the case in my living room where my router is and also ...

Unable to factory reset hub 5

Hi,My house experienced a power cut yesterday and since the Hub 5 restarted I am no longer able to connect to it via my laptop or firestick, but I can with my mobile. I thought I woud try a factory reset but this function does not appear to have rese...

Leeroy1 by Tuning in
  • 7 replies
  • 0 kudos