Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
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Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello AllI want to share with you the pain and torture it is dealing with this company, not only with their customer service online but also the engineersTook out virgin media around 2019-2020. Router came everything fine and worked fine up until aro...
Just noticed that most of the Downstream Channels have a high number of Pre RS Errors a few downstream channels also have high Post RS Errors.The downstream corrected errors and the uncorrected errors are in the 100's of millions and increasing.The H...
Since the 22nd of October, we have been having issues accessing epic games (fortnite,fallguys,rocket league) and also the eon app, and a few other websites. We have been back and forth with epic, PlayStation and virgin and noone is accepting fault. W...
We have a teen who's not sleeping at night because they are on-line. I seem to recall that physically switching off the router is not recommended for balancing/performance reasons. Is there a way that we can set-up when there can be internet and wh...
We have recently had the virgin hub 5 fitted. When connecting 2 of our Philips TVs we get a Restricted Access message. The tvs and programs we try running are buffering each time we try to watch live football any ideas.The other tvs in the house conn...
Hi, I have a similar problem as previously reported, with the Ethernet cable being capped at 100 Mbps. I have already ruled out everything other than the Hub 5, which I have.- I have a Cat6 Ethernet cable and tested it with a laptop, resulting in the...
Hi everyone.I have recently had an upgrade from hub 4 to 5 and now my Annke cctv cannot be viewed remotely. It is a hard wired POE system. It has worked flawlessly since I installed it and now, it doesn't. I have gone round and round with Virgin "tec...
Hi All, Hoping for some guidance. I have had no end of issues with the Hub5x. I have put plenty of posts on this forum moaning about it for the past 12 months, so I won't bore you with that. But does anyone know if its possible to acquire some hardwa...
Virgin Superhub 3 on M125 has been having intermittent drop out and freeze when trying to connect cell phone and also when watching Channel 4 and U TV for over 12 months and now becoming more frequent.Have spoken with support but no resolution.I have...
I'm doing some renovations and want to move my hub entry location. Who should I contact about this? I can't find anything releveant on the support pages.
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