DannyEvans
On our wavelength
User Profile
User Widgets
Contributions
Re: Lag, packet loss, unstable connetion for over a year now
Had a phone call this morning from virgin. They've have agreed to terminate my contract without the exit fee. Ringing me back at 2 to sort it out as I was at work. Once I've spoken to them again I'll provide an update241Views0likes1CommentRe: Lag, packet loss, unstable connetion for over a year now
She's already told them that she won't be renewing at the end of her contract. If she's put a complaint in I don't know I've put several complaints. Last 2 just came back as closed with no information actually on the email. 1 before that the chat advisor just closed it and opened a new one as I was talking to them about it Reached out to the twitter/x feed as you can see above who have said the tickets been closed and that because the forum team are " helping " i need to pursue with them??? Essentially because the tickets closed another engineer now has to come out and confirm the fault. Monday evening for that. So essentially Monday will come, engineer will confirm the fault yet again and I'll still be none the wiser when this is getting fixed198Views0likes0CommentsRe: Lag, packet loss, unstable connetion for over a year now
I'm giving up with the chat advisors. They don't do anything but try and book you engineer visits even after you've told them it's been diagnosed already and given the ticket number The forum team are obviously aware of this thread. Can somebody please just let me know when/if this is going to get fixed243Views0likes0Comments
