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DA65

On our wavelength

Joined 4 years ago

37 Posts2 Likes1 Solution

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Re: Tv box needs update
Seems it was a TV V6 box "Application" was response to emailas below says bits and bobs in post. Just a heads up that the Virgin TV box you currently have is using old software, which means you aren’t getting the most out of your services. The good news is, we can upgrade you to a new Virgin TV 360 box at no extra cost. Choose how you upgrade Sign in to My Virgin Media using the button below and request an upgrade. We’ll send you some bits and bobs in the post and guide you through the setup – no need to book an engineer visit. or Head to the ‘Apps and Games’ section on your telly box, select ‘Upgrade now’, then follow the steps on the screen. After that, we’ll send you everything you need in the post. It may take up to 7 days to process your order after you request the upgrade.
2 months ago Place Virgin TV 360
75Views
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3Comments
Re: Tv box needs update
Hi Tavis75, Sorry only just found your reply. Thanks for information oddly whilst I was reading your reaply the TV switched on and started to download the new software!! Spooky!! Box now up and running just need to figure out how to stop the incesant female voice telling me how good VM 360 is.!!
2 months ago Place Virgin TV 360
513Views
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0Comments
Tv box needs update
I recently completed VMs application for update of tv box and have received a controller through post but no mention of when box will be supplied. How do I find out when box is due?
Solved
2 months ago Place Virgin TV 360
418Views
0likes
7Comments
Linked VM and O2
During one attempt to log in to email the system went to a page to link VM and O2 accounts and the only way out was to agree taking the NO option simply resulted in a return to the choice page. Having completed this link received an email showing the following: "You've linked a Virgin Media account to your Virgin Media O2 ID. Sign in to manage the accounts on your ID here. " But the link first shows and insecure page and then is inoperative. Can Virgin please advise fix.
3 months ago Place Email
593Views
1like
6Comments
Unable to Access Email
Both my wife and I have ntlworld.com email accounts and this morning are unable to log in. Systems asks for account verification by entering details then askes for a back up email account. However remail fails to arrive and system keeps going to the home page to enter the details and to verify. Are Virgin looking into this issue which appears to be affecting a large number of users? Have just tried to sign in again and now shows server error leaving blank page with Virgin O2 logo at top. Very disappointing.
3 months ago Place Email
214Views
1like
4Comments
Re: Hub 3 Replaced with Hub 5
Hi Steven Confim nothing has changed same issues. Also noticed that Network log shows US profile assignment change 5 times each day for Channel 6. Have tried to copy hub report stats but only get invalid HTML message so no luck.
3 months ago Place Networking and WiFi
13Views
0likes
1Comment
Re: Hub 3 Replaced with Hub 5
Hi David, Attempted to copy and paste Status pages but system shows invalid HTML link so no luck
3 months ago Place Networking and WiFi
38Views
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0Comments
Re: Hub 3 Replaced with Hub 5
Thanks for e mail. HUb has been restarted with no change. None of wifi devices can be connected via ethernet and since hub diagnostics show ethernet also an issue not sure that this would help. Oddly Titles on router status pages showed yesterday but have vanished again today!!
3 months ago Place Networking and WiFi
30Views
0likes
3Comments
Hub 3 Replaced with Hub 5
Hub replaced by VM Tech Hub Status Network Diagnostics shows all wifi connected devices have low signal strength and recommends moving them closer to hub. Devices are not identified but assuming listing order is that shown in connected device pages one of the items with low signal strength is laptop which is in direct line of site of hub and approx 5 metres distance. It seems unlikley that signal in this loctaion is poor and I wonder if the self diagnostics test is reliable. Also issues viewing hub status pages from desktop they fail to show column or row titles for data being measured yet these titles are visible when viewed on laptop. Both desktop and laptop are 12 months old running win 11 and I have tried changing screen resolution and clearing history and cookies with no permanent improvement although desktop did show titles for a period of two days and then reverted to not displaying. Has anyone else experienced this issue and found a fix.
3 months ago Place Networking and WiFi
105Views
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7Comments
Virgin Hub 3 Shows DHCP renew and NO Ranging response warnings approx every 2 or 3 days
Network Log Time Priority Description 21/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*******;CMTS-MAC=******8=1.1;CM-VER=3.0; 18/05/2025 09:57:14 critical No Ranging Response received - T3 time-out;CM-MAC=**********CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0; 18/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0; 15/05/2025 04:32:46 critical No Ranging Response received - T3 time-out;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 14/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0; 12/05/2025 18:03:1 critical No Ranging Response received - T3 time-out;CM-MAC=********CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 11/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; 08/05/2025 07:25:22 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=******CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.0; 07/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 08:35:12 critical No Ranging Response received - T3 time-out;CM-MAC=*******;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 03/05/2025 21:49:27 critical No Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 30/04/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0; 29/04/2025 07:26:46 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=***********CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0; 28/04/2025 16:29:19 critical No Ranging Response received - T3 time-out;CM-MAC=***********;CMTS-MAC=*******CM-QOS=1.1;CM-VER=3.0; 27/04/2025 01:43:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:59:4 notice LAN login Success;CM-MAC=**************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:58:56 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=*********CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:43:15 notice LAN login Success;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; 23/04/2025 13:43:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; Is this a problem or can it be safely ignored? Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 3.9 40 256 qam 1 2 146750000 3.4 40 256 qam 2 3 154750000 2.7 38 256 qam 3 4 162750000 2.7 40 256 qam 4 5 170750000 2.5 40 256 qam 5 6 178750000 1.9 40 256 qam 6 7 186750000 1.4 40 256 qam 7 8 194750000 1.2 40 256 qam 8 9 298750000 -1.5 38 256 qam 21 10 306750000 -1.7 38 256 qam 22 11 314750000 -1.9 38 256 qam 23 12 322750000 -1.7 38 256 qam 24 13 330750000 -2.2 38 256 qam 25 14 338750000 -2 38 256 qam 26 15 346750000 -2.4 38 256 qam 27 16 354750000 -2.4 38 256 qam 28 17 362750000 -2.9 38 256 qam 29 18 370750000 -3.2 38 256 qam 30 19 378750000 -3.7 38 256 qam 31 20 386750000 -4.2 38 256 qam 32 21 394750000 -4 38 256 qam 33 22 402750000 -4.4 38 256 qam 34 23 410750000 -4.4 38 256 qam 35 24 418750000 -4.7 38 256 qam 36 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 31807 15 2 Locked 40.3 702 0 3 Locked 38.9 707 0 4 Locked 40.3 1921 0 5 Locked 40.3 582 0 6 Locked 40.3 646 0 7 Locked 40.3 1016 0 8 Locked 40.3 3694 0 9 Locked 38.9 13493 0 10 Locked 38.9 13454 0 11 Locked 38.9 19024 0 12 Locked 38.9 15213 0 13 Locked 38.6 18845 0 14 Locked 38.6 14440 0 15 Locked 38.9 19613 0 16 Locked 38.6 19625 0 17 Locked 38.6 22758 0 18 Locked 38.9 25091 0 19 Locked 38.6 33232 0 20 Locked 38.6 33746 0 21 Locked 38.9 20715 0 22 Locked 38.9 21243 0 23 Locked 38.9 17698 0 24 Locked 38.6 22528 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49599975 48.8 5120 64 qam 1 2 36600000 48.5 5120 64 qam 3 3 30100000 48.5 5120 64 qam 4 4 43100000 48.8 5120 64 qam 2 5 23599801 48.8 5120 64 qam 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 7 0 2 ATDMA 0 0 2 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 6 0 5 ATDMA 0 0 8 0
4 months ago Place Networking and WiFi
91Views
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3Comments