DA65
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Re: Tv box needs update
Seems it was a TV V6 box "Application" was response to emailas below says bits and bobs in post. Just a heads up that the Virgin TV box you currently have is using old software, which means you aren’t getting the most out of your services. The good news is, we can upgrade you to a new Virgin TV 360 box at no extra cost. Choose how you upgrade Sign in to My Virgin Media using the button below and request an upgrade. We’ll send you some bits and bobs in the post and guide you through the setup – no need to book an engineer visit. or Head to the ‘Apps and Games’ section on your telly box, select ‘Upgrade now’, then follow the steps on the screen. After that, we’ll send you everything you need in the post. It may take up to 7 days to process your order after you request the upgrade.247Views0likes3CommentsRe: Tv box needs update
Hi Tavis75, Sorry only just found your reply. Thanks for information oddly whilst I was reading your reaply the TV switched on and started to download the new software!! Spooky!! Box now up and running just need to figure out how to stop the incesant female voice telling me how good VM 360 is.!!2.8KViews0likes0CommentsLinked VM and O2
During one attempt to log in to email the system went to a page to link VM and O2 accounts and the only way out was to agree taking the NO option simply resulted in a return to the choice page. Having completed this link received an email showing the following: "You've linked a Virgin Media account to your Virgin Media O2 ID. Sign in to manage the accounts on your ID here. " But the link first shows and insecure page and then is inoperative. Can Virgin please advise fix.615Views1like6CommentsUnable to Access Email
Both my wife and I have ntlworld.com email accounts and this morning are unable to log in. Systems asks for account verification by entering details then askes for a back up email account. However remail fails to arrive and system keeps going to the home page to enter the details and to verify. Are Virgin looking into this issue which appears to be affecting a large number of users? Have just tried to sign in again and now shows server error leaving blank page with Virgin O2 logo at top. Very disappointing.228Views1like4CommentsRe: Hub 3 Replaced with Hub 5
Thanks for e mail. HUb has been restarted with no change. None of wifi devices can be connected via ethernet and since hub diagnostics show ethernet also an issue not sure that this would help. Oddly Titles on router status pages showed yesterday but have vanished again today!!64Views0likes3CommentsHub 3 Replaced with Hub 5
Hub replaced by VM Tech Hub Status Network Diagnostics shows all wifi connected devices have low signal strength and recommends moving them closer to hub. Devices are not identified but assuming listing order is that shown in connected device pages one of the items with low signal strength is laptop which is in direct line of site of hub and approx 5 metres distance. It seems unlikley that signal in this loctaion is poor and I wonder if the self diagnostics test is reliable. Also issues viewing hub status pages from desktop they fail to show column or row titles for data being measured yet these titles are visible when viewed on laptop. Both desktop and laptop are 12 months old running win 11 and I have tried changing screen resolution and clearing history and cookies with no permanent improvement although desktop did show titles for a period of two days and then reverted to not displaying. Has anyone else experienced this issue and found a fix.194Views0likes7Comments
