DA65
On our wavelength
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Re: Hub 3 Replaced with Hub 5
Thanks for e mail. HUb has been restarted with no change. None of wifi devices can be connected via ethernet and since hub diagnostics show ethernet also an issue not sure that this would help. Oddly Titles on router status pages showed yesterday but have vanished again today!!Hub 3 Replaced with Hub 5
Hub replaced by VM Tech Hub Status Network Diagnostics shows all wifi connected devices have low signal strength and recommends moving them closer to hub. Devices are not identified but assuming listing order is that shown in connected device pages one of the items with low signal strength is laptop which is in direct line of site of hub and approx 5 metres distance. It seems unlikley that signal in this loctaion is poor and I wonder if the self diagnostics test is reliable. Also issues viewing hub status pages from desktop they fail to show column or row titles for data being measured yet these titles are visible when viewed on laptop. Both desktop and laptop are 12 months old running win 11 and I have tried changing screen resolution and clearing history and cookies with no permanent improvement although desktop did show titles for a period of two days and then reverted to not displaying. Has anyone else experienced this issue and found a fix.Virgin Hub 3 Shows DHCP renew and NO Ranging response warnings approx every 2 or 3 days
Network Log Time Priority Description 21/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*******;CMTS-MAC=******8=1.1;CM-VER=3.0; 18/05/2025 09:57:14 critical No Ranging Response received - T3 time-out;CM-MAC=**********CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0; 18/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0; 15/05/2025 04:32:46 critical No Ranging Response received - T3 time-out;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 14/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=********;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0; 12/05/2025 18:03:1 critical No Ranging Response received - T3 time-out;CM-MAC=********CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 11/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; 08/05/2025 07:25:22 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=******CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.0; 07/05/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 08:35:12 critical No Ranging Response received - T3 time-out;CM-MAC=*******;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; 04/05/2025 01:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*********;CMTS-MAC=********;CM-QOS=1.1;CM-VER=3.0; 03/05/2025 21:49:27 critical No Ranging Response received - T3 time-out;CM-MAC=*********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 30/04/2025 13:43:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.0; 29/04/2025 07:26:46 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=***********CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0; 28/04/2025 16:29:19 critical No Ranging Response received - T3 time-out;CM-MAC=***********;CMTS-MAC=*******CM-QOS=1.1;CM-VER=3.0; 27/04/2025 01:43:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:59:4 notice LAN login Success;CM-MAC=**************CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:58:56 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=*********CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; 25/04/2025 08:43:15 notice LAN login Success;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; 23/04/2025 13:43:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0; Is this a problem or can it be safely ignored? Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 3.9 40 256 qam 1 2 146750000 3.4 40 256 qam 2 3 154750000 2.7 38 256 qam 3 4 162750000 2.7 40 256 qam 4 5 170750000 2.5 40 256 qam 5 6 178750000 1.9 40 256 qam 6 7 186750000 1.4 40 256 qam 7 8 194750000 1.2 40 256 qam 8 9 298750000 -1.5 38 256 qam 21 10 306750000 -1.7 38 256 qam 22 11 314750000 -1.9 38 256 qam 23 12 322750000 -1.7 38 256 qam 24 13 330750000 -2.2 38 256 qam 25 14 338750000 -2 38 256 qam 26 15 346750000 -2.4 38 256 qam 27 16 354750000 -2.4 38 256 qam 28 17 362750000 -2.9 38 256 qam 29 18 370750000 -3.2 38 256 qam 30 19 378750000 -3.7 38 256 qam 31 20 386750000 -4.2 38 256 qam 32 21 394750000 -4 38 256 qam 33 22 402750000 -4.4 38 256 qam 34 23 410750000 -4.4 38 256 qam 35 24 418750000 -4.7 38 256 qam 36 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 31807 15 2 Locked 40.3 702 0 3 Locked 38.9 707 0 4 Locked 40.3 1921 0 5 Locked 40.3 582 0 6 Locked 40.3 646 0 7 Locked 40.3 1016 0 8 Locked 40.3 3694 0 9 Locked 38.9 13493 0 10 Locked 38.9 13454 0 11 Locked 38.9 19024 0 12 Locked 38.9 15213 0 13 Locked 38.6 18845 0 14 Locked 38.6 14440 0 15 Locked 38.9 19613 0 16 Locked 38.6 19625 0 17 Locked 38.6 22758 0 18 Locked 38.9 25091 0 19 Locked 38.6 33232 0 20 Locked 38.6 33746 0 21 Locked 38.9 20715 0 22 Locked 38.9 21243 0 23 Locked 38.9 17698 0 24 Locked 38.6 22528 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49599975 48.8 5120 64 qam 1 2 36600000 48.5 5120 64 qam 3 3 30100000 48.5 5120 64 qam 4 4 43100000 48.8 5120 64 qam 2 5 23599801 48.8 5120 64 qam 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 7 0 2 ATDMA 0 0 2 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 6 0 5 ATDMA 0 0 8 0Intermittent Internet Connection PO143PF area
Internet connection failing in last half hour PO143PF area SAM KNows tets shows a problem occurred BQM shows increased latency but nothing more than when intenet in normal use but unable to connect IPhone at all and laptop keeps dropping connection. Router Status shows nothing unusual. Anyone else experiencing similar issues or can offer advice?Intermittent Broadband Freeze and Drop Out Issues
Further Hub stats following Virgin Techs Visit General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt057+voc-b.cm Primary Downstream Service Flow SFID 53864 Max Traffic Rate 143750047 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 53863 Max Traffic Rate 22000047 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type BestEffort Network Log Time Priority Description 05/11/2024 15:50:14 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 12:19:20 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:51 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:42 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/11/2024 10:57:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;Intermittent Broadband Freeze and Drop Out Issues
Further to earlier posts Virgin Enginners visited this am and discovered splitter in roof for second TV box removed some years ago. They removed the spltter and power levels are much improved as following Hub stats Will only know if this resolves issues after use. Cable Modem StatusItem Status Comments Acquired Downstream Channel (Hz) 162750000 Locked Ranged Upstream Channel (Hz) 49600000 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 162750000 1.2 40 256 qam 4 2 154750000 1.2 38 256 qam 3 3 170750000 1.2 38 256 qam 5 4 178750000 0.7 40 256 qam 6 5 186750000 0.2 38 256 qam 7 6 194750000 0 38 256 qam 8 7 202750000 -0.2 38 256 qam 9 8 210750000 -0.4 38 256 qam 10 9 218750000 -0.9 38 256 qam 11 10 226750000 -1.2 38 256 qam 12 11 234750000 -1.5 38 256 qam 13 12 242750000 -2.2 38 256 qam 14 13 250750000 -2.5 38 256 qam 15 14 258750000 -2.7 38 256 qam 16 15 266750000 -1.7 38 256 qam 17 16 274750000 -1.9 38 256 qam 18 17 282750000 -2 38 256 qam 19 18 290750000 -2.5 38 256 qam 20 19 298750000 -2.5 38 256 qam 21 20 306750000 -2.7 38 256 qam 22 21 314750000 -2.9 38 256 qam 23 22 322750000 -2.5 38 256 qam 24 23 330750000 -3 38 256 qam 25 24 338750000 -2.7 38 256 qam 26 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 29854 65595 2 Locked 38.9 27351 66788 3 Locked 38.9 13973 66755 4 Locked 40.3 8040 68881 5 Locked 38.9 17589 69250 6 Locked 38.9 27568 61632 7 Locked 38.9 30520 74329 8 Locked 38.6 21455 67403 9 Locked 38.9 3802 72593 10 Locked 38.6 7075 86051 11 Locked 38.9 7626 61233 12 Locked 38.9 6405 60946 13 Locked 38.9 7408 68822 14 Locked 38.6 7038 73463 15 Locked 38.9 7682 68479 16 Locked 38.9 7199 68031 17 Locked 38.6 8316 66244 18 Locked 38.9 7733 57358 19 Locked 38.9 7503 59430 20 Locked 38.6 7808 62378 21 Locked 38.9 8080 72223 22 Locked 38.9 8562 59361 23 Locked 38.6 8239 60909 24 Locked 38.9 9643 5630 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49600000 47.8 5120 64 qam 7 2 36600000 47.5 5120 64 qam 9 3 23600000 47.8 5120 64 qam 11 4 43100000 47.5 5120 64 qam 8 5 30100151 47.5 5120 64 qam 10 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 3 0
