Forum Discussion

DA65's avatar
DA65
On our wavelength
23 days ago

Hub 3 Replaced with Hub 5

Hub replaced by VM Tech Hub Status Network Diagnostics shows all wifi connected devices have low signal strength and recommends moving them closer to hub. Devices are not identified but assuming listing order is that shown in connected device pages one of the items with low signal strength is laptop which is in direct line of site of hub and approx 5 metres distance. It seems unlikley that signal in this loctaion is poor and I wonder if the self diagnostics test is reliable.

Also issues viewing hub status pages from desktop they fail to show column or row titles for data being measured yet these titles are visible when viewed on laptop. Both desktop and laptop are 12 months old running win 11 and I have tried changing screen resolution and clearing history and cookies with no permanent improvement although desktop did show titles for a period of two days and then reverted to not displaying. Has anyone else experienced this issue and found a fix.

7 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    21 days ago

    Thanks for coming back to our Community Forums DA65, and we're sorry to hear of the issues with the connections over Wi-Fi with the new hub installed.

    Can you please confirm if any diagnostics have been completed on the hub to combat this issue at all? 

    Are any devices located closer to the hub that can be connected via ethernet cable to help lessen traffic and interference on the Wi-Fi bands?

    Thanks,

    David_Bn 

    • DA65's avatar
      DA65
      On our wavelength
      21 days ago

      Thanks for e mail.

      HUb has been restarted with no change.

      None of wifi devices can be connected via ethernet and since hub diagnostics show ethernet also an issue not sure that this would help.

      Oddly Titles on router status pages showed yesterday but have vanished again today!!

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        18 days ago

        Thanks for coming back to us DA65. Are you still experiencing the same issues as you were on Thursday? I've looked into your account and cannot see anything that would be causing the issues at the moment. 

        Kind Regards,

        Steven_L

    • DA65's avatar
      DA65
      On our wavelength
      21 days ago

      Hi David, 

      Attempted to copy and paste Status pages but system shows invalid HTML link so no luck

  • Client62's avatar
    Client62
    Alessandro Volta
    21 days ago

    We ignore the Wi-Fi strength reports from Connect app and Hub's menus.

    If the devices are working OK, that is all that matters.