Hi, how do I go about getting a new power supply for my Virgin Media Super Hub (VMDG480)???
Nothing is wrong with the hub itself, I just need a new PSU for it.
Ashleigh_C
I called VM again today and have been told the hub will arrive by Tuesday.
I will come back and update this post when the new hub arrives.
Get in touch with Virgin Media Tech support - it should be covered under the warranty provided (unless its been rough-handled eg dog chewing cable etc). Nothing to loose by trying.
I don't even think the warranty is still valid, to be honest with you.
Like the other poster said, the hub is very, very old.
We got it way back in 2012.
But last night, the PSU decided to just give up and die.
The actual hub is still working, as I borrowed a friend's adapter and have connected it to that
but the original PSU is completely dead.
Thank you for replying.
As VM provide it to access their service, I mean that it should stay working as long as they give you the service ie not a time limited warranty. When I was first with VM the older hub I had was actually far more reliable in terms of reliable WiFi connections than the Hub4 they provided later. I had to use my Hub4 in Modem mode with a quality 3rd party router to get reliable WiFi.
You do need a replacement hub as the ancient one you have does not support the migration to VoIP.
Warranty is not an issue as you are just renting kit from VM who will provide replacements when needed. VM is in the process of migrating all phone users to VoIP and those with a hub older than hub 3 must get a replacement so that handsets can plug into the hub instead of the wall socket.
Ah landline phones (or in this case soon to be Digital Voice phones) I remember those. It was a bit of a surprise to me when I found out how many people are ditching such a contraption in favour of a mobile. In a few years my 6 year old Panasonic Dect phone will be an antique collectors item. All the best getting a replacement hub that works well without dropping WiFi connections sunnysw ps In fairness VM may have since worked on fixing this issue with the Hub 4 (newer firmware or hardware design changes), it's been a few years since I was last with VM and I've not tried the Hub 5 to see if it's any better but it'd be worth reviewing these forums to see what people say about them. It was a seasoned veteran of these forums who suggested the third party hub workaround to me as VM hadn't nailed such issues back then.😀
Can't get through to a technician on 0345 454 1111.
I gave up after nearly an hour of being diverted here, there, and everywhere.
Then got an automated message talking about rebooting the hub to check for faults.
After that, I got disconnected from the call altogether. Oh well.
Hello Ayisha_B
Just a quick question
Is there a way I can track my order to see if the hub has even been dispatched to me yet? or, if it's possible, could you have a look for me?
In the "My Orders and Appointments" section of myvirginmedia account, it says, "It looks like you don't have any open orders!"
The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p.m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine.
It's just that I'm stuck home now, waiting for the delivery without a clue when it will arrive.
So I was just wondering if I could track it anywhere or if you could update me at all as to when it might be dispatched.
Thank you.
Try calling at 8am.
