Home move - new owner

[salexander]

Hi, bit of a strange one. I recently moved and the person who moved in to my property is having trouble getting Sky fibre installed.

I've been asked if I can let virgin know that it's ok for sky to take over the service for the house.

It doesn't make a lot of sense to me as my account has moved successfully, but I thought I'd check and see if there's anything I can do.

Additionally, this is nowhere near good enough. 

 

[Carley_S · Accepted solution]

Hi @salexander 

Welcome back to the community forums.

Sorry to hear you had some issues with the webchat, we can see that this was due to it being closed as continued after business hours. The agent should've advised that it was closed and could not transfer you at that time, our apologies. Was this query regarding the same thing or something else?

This wouldn't have anything to do with your account and is not something you or we would be able to help with. 

If your services have moved to the new address, then your account is now closed at your old address. This new tenant/homeowner would need to make their own account, for their own service with us by either calling us on 0800 183 1234 or selecting an available deal online. 

We do not use Sky cables to provide our network nor do Sky use ours, so the request isn't something we'd do. Maybe they're confused as they think it works like a utility service such as gas and electricity,  but even then, it would've nothing to do with you and your previous accounts and that person would need to contact the suppliers for their own personal account setups. 

[salexander]

Yes they should have, I was on that chat for too long to have that happen. Yes it was regarding the same issue. 

Thanks for the detail, that's exactly what I thought I just needed it confirmed by someone. 

Cheers.