on 01-11-2023 17:51
We had our house extended and internal walls dry lined and the internet wall entry point fittings were damaged. I asked for an engineer to re-fit properly but he left it like this. 2 cables , one for the router and the phone cable with the box hanging loose. I assume I can just cut the phone cable now as we have the phone connected to the router, but surely there should be a proper socket box to stop the internet cable chafing on the brickwork and plasterwork? I don't mind fitting one myself or paying for it.
Answered! Go to Answer
01-11-2023 18:04 - edited 01-11-2023 18:04
You should have a wall box as per below (or similar)
01-11-2023 18:04 - edited 01-11-2023 18:04
You should have a wall box as per below (or similar)
on 01-11-2023 18:07
It was fine to reuse the hole for the phone cable but not fine to fail to install a socket. VM must send round another tech to sort it out.
And yes, the phone cable is now redundant and can be removed.
on 01-11-2023 18:16
on 03-11-2023 18:49
Hi benawhile,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to see the engineer didn't install a wall box. I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 03-11-2023 19:38
Thank you, will respond to message