waiting on delivery of quick install kit

[Bobbysiingh]

Hi,

I placed an order on 6th May for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the contract and delivery date. But I haven't received any further confirmation emails so far.

Could you please help to check the order status? I would be happy to provide order details privately.

Many thanks

[VM-Jon]

Hi @Bobbysiingh

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[Ayisha_B]

Hi @Bobbysiingh 

I can see Jon has offered help but if you need anything else, let us know.

All the best 😊