Hi Johnboochie37,  Thanks for coming back to me via private message again. We only use this when needing to give or ask any personal information. Anything else can be done publicly through the Community.  There is no estimated time I'm afraid. The te...

Hi DtDebs,  Thanks for taking the time to post about your issues in the Community. ⭐ We're sorry to hear you're having an issue with accessing your emails. This is something we can certainly check for you but in order to do that I will need to confir...

Hi woodsy1984,  Thanks for coming back to us on this one and apologies that the team have not been able to resolve this for you yet.  If you are paying Netflix directly then we will be able to credit you this back to your Virgin Media account on a mo...

Hi stockport1965,  Thanks for coming back to us and confirming you've been able to speak to the team regarding this.  We're sorry for the confusion caused and do take on board the feedback through posts in the Community. We use the information to the...