Kath_P
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Re: Netflix Activation
Hi goatboy71, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're also having the same issue. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,27Views0likes1CommentRe: Being evicted and still being charged termination fee
Hi Rcsinclair, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear that your circumstances mean you're needing to cancel your Virgin Media contract. This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊 Many thanks,12Views1like0CommentsRe: "There is an outstanding balance on your account...." The fiasco strikes again! !
Hi benobbs, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've received an email advising you have an outstanding balance. We've had a few reports from other customers over our Social channels saying they've also received an email to advise of an outstanding balance, when there isn't one. We've raised this with the relevant teams for investigation. Apologies for any concern caused. Many thanks,19Views1like0CommentsRe: The service from VirginMedia is getting worse by the day
Hi angieV, Thanks for coming back to us on this one. We can see you've replied to my colleagues private message and they'll get back to you as soon as they can. It's worth noting that we've had a few reports over our Social channels saying they've also received an email to advise of an outstanding balance, when there isn't one. We've raised this with the relevant teams for investigation. Many thanks,11Views0likes0CommentsRe: contract renewal
Hi tafkab, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're unhappy with the renewal offers you've got available to you. The best offers will always be available when you're in the last 30 days of your minimum term. From time to time, we have special offers and promotions to welcome new customers on board. When this offer ends, the package price will revert to the standard package price for the bundle. Although they may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect. Let us know how you get on with the retentions team. Many thanks,8Views0likes0CommentsRe: Netflix Activation
Hi Tvhope, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've not received your activation email for Netflix yet. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊 Many thanks,59Views0likes0CommentsRe: New contract made online but not updated
Hi Ashg, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with getting a contract that you agreed to applied. If you've renewed online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them. Once it's been 14 days, if the new contract hasn't been put in place, pop back and let us know and we can check things further for you. Many thanks,33Views0likes2CommentsRe: Can’t access online account
Hi lauraannie12, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues getting online to My VM. Please give the team a call on 150 / 0345 454 1111 and they'll be able to amend your email address to one you have access to for the verification. This isn't something we can do via the Community we're afraid. Keep us posted on how you get on. Many thanks,11Views0likes0Comments