Kath_P
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Re: Netflix Activation
Hi Rob_W1, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,36Views0likes0CommentsRe: Hub 4 stuck
Hi DavidPy, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with your Hub. You've mentioned in your post that you have a visit booked for today. Please let us know how this goes. Many thanks,35Views1like3CommentsRe: Wi-Fi Connect App
Hi Barberbetts76, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having some issues with the Connect App. It helps to optimise the WiFi and have both the 2.4 and 5 Ghz channels together creates a more seamless connection. If you've decided to separate the channels, it could lead to further issues down the line. With saying that, if you have made some changes, the Connect App will try and optimise things and suggest to have both channels broadcasting in the usual way. Are you having issues with your connection? If so, tell us more about this so we can offer some support. Many thanks,5Views0likes0CommentsRe: Non fault engineer visit
Hi Jizzy1, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ As mentioned by Tudor, there is a £25 charge for the visit. This would be added to your next bill that's generated once the visit has completed. This is something we can certainly get booked in for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,Re: Netflix Activation
Hi lenny5820, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,42Views0likes0CommentsRe: Hub 3 constant red light
Hi LisaRae, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with a red light being displayed on the Hub. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊 Thanks,30Views0likes0CommentsRe: Activate free netflix
Hi stec00, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,21Views0likes0Comments