Kath_P
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Re: New contract made online but not updated
Hi Ashg, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with getting a contract that you agreed to applied. If you've renewed online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them. Once it's been 14 days, if the new contract hasn't been put in place, pop back and let us know and we can check things further for you. Many thanks,14Views0likes0CommentsRe: Can’t access online account
Hi lauraannie12, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues getting online to My VM. Please give the team a call on 150 / 0345 454 1111 and they'll be able to amend your email address to one you have access to for the verification. This isn't something we can do via the Community we're afraid. Keep us posted on how you get on. Many thanks,6Views0likes0CommentsRe: Contract renewal offer - items missing!?
Hi chrisyyw, Thanks for coming back to us on this one. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,11Views0likes0CommentsRe: Returning TiVo 1TB Box
Hi HJackson1912, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're being asked to return a box you no longer have. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,10Views0likes0CommentsRe: Accessing multiple email addresses
Hi Gary, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you were having issues accessing your email address, but happy to hear things have been resolved now. If you have further issues, pop back and let us know so we can provide some support for you. Many thanks,3Views0likes0CommentsRe: Account number
Hi Ruslem9451, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ I'm sorry to hear you've not yet received any information regarding your account. This is usually sent a few days after you've joined. Whilst I won't be able to give you the account number due to security, I can ensure your a copy of your contract is resent - which will have the information you need. In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,0Views0likes0CommentsRe: I can't get VM in my new build
Hi rBxz, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear that your neighbours are able to get Virgin Media but your address is currently not serviceable. This happens from time to time and isn't something we can change we're afraid. Try speaking to the Sales Team on 0800 183 1234 - if we've not looked at the address previously, they'll be able to arrange a spotter to come and take a look. If we've checked before though, they won't be able to send a spotter and you'd need to take services with another provider. Many thanks,4Views0likes0CommentsRe: Unable to watch Sky Sports on TVGO with my Chromebook
Hi dodge61, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with streaming from the Sky Sports app currently. We're aware there is an issue and this is being worked on as we speak. The reference for the fault is: F012022105. The teams are working hard to get things resolved as soon as possible. Apologies for any inconvenience caused. Many thanks,39Views0likes0CommentsRe: SkySports App not working
Hi robpailor, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with streaming from the Sky Sports app currently. We're aware there is an issue and this is being worked on as we speak. The reference for the fault is: F012022105. The teams are working hard to get things resolved as soon as possible. Apologies for any inconvenience caused. Many thanks,62Views0likes0Comments