Kath_P
Forum TeamJoined 13 years ago
User Profile
Forum Team
User Widgets
Contributions
Re: How to delete an old ntlworld email address
Hi Rascal1599, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,2Views0likes0CommentsRe: End of Contract advice
Hi Johnny_b, Thanks for coming back to us on this. If the customer is unable to reset the password to access My VM, then the team can ask some security questions instead. They'll also be able to update the contact details so the son's access is removed. If the account holder, is unable to answer the security questions, they can send a letter with the memorable word to the account holder's address via post too. Failing that, if the account holder can register his own forum account, then we can support them directly here. We just can't do anything to help with a third party I'm afraid. Many thanks,26Views0likes0CommentsRe: Account Sign-In Changes
Hi mingsy, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We’re always looking at ways to improve the user experience for customers across our platforms and apps and this change will simplify the way customers access My Virgin Media and ensure we keep our online spaces safe and secure. Many thanks,168Views0likes0CommentsRe: Cannot register for my Virgin media account
Hi illumnateliam, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having an issue with registering for My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,1View0likes0CommentsRe: Paramount Plus Freezing.
Hi Gdarkins, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having an issue with Paramount Plus freezing on your 360 box. Do you have the same issues with any other apps, or is it just this one? Can you try resetting your box to see if this helps? Please navigate to: Settings > System> Factory Reset. At this point you'll be offered two choices. ➡️First option - Keep recordings - Select this one. This is not a complete factory reset so you won't lose your recordings, however you will need to sign into apps again. ➡️Second Option - Format disk ( selecting this one will delete everything including recordings, planned recordings and profiles) Please ensure you select the first option. Pop back and let us know how it goes. Many thanks,5Views0likes0CommentsRe: Reroute external cable
Hi Rodiesco49, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ Getting the cable re-routed may not be possible. We'd need to book a visit in order to discuss your options and for the work to be carried out. This is something we can get booked for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,12Views0likes0CommentsRe: 2gig user game freeze
Hi Lordcast0r, Thanks for coming back to us on this one. There will be some regular testing for the first 3 months after joining on a full fibre connection although these will usually happen hour. It's an OFCOM requirement so not something we can stop doing I'm afraid. It shouldn't be this detrimental to your connection though. I'd like to take a closer look at this but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,5Views0likes0CommentsRe: Exposed fibre cable
Hi Grit, Thanks for coming back to us on this one. We're happy to hear that the engineer has been and been able to resolve things. We always take on board the feedback given in the posts we receive so we can collect the information and use it to learn more about the areas we need to improve. We'll be sure to pass this on. Many thanks,12Views0likes0Comments