Kath_P
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Re: VM Connect App and Hub5
Hi Ian_Nunthorpe, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with the Connect App since getting a new hub. I appreciate you may have tried some of these steps, or even all of them, but please follow these steps in the order they're posted: Please delete the Connect app from your device. Ensure the OS on the device is completely up to date. If it's not, complete the update. Once it's been uninstalled, please turn your device off completely. While your device is off, please pin hole reset your hub. Make sure you hold the pin in for a minimum of 60 seconds. (If you let go even 1 second before the 60 seconds, it won't work and you'll need to repeat) While you're waiting for the hub to come back on, please turn your device back. Re-install the Connect App and try to log in. Please let us know how this goes. Many thanks,0Views0likes0CommentsRe: Broadband Crashing regularly early morning
Hi Lucks, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with your connection which is causing your hub to need to be rebooted. If the same is happening after installing a new hub, it's likely an issue with either your equipment or the cables. Can you ensure the cables are all tight? Can you also post the link to the TBB graph? Many thanks,4Views0likes0CommentsRe: Moving Connection Box
Hi j-f-m, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ This is something we can certainly arrange for you but in order to do that I'll need to confirm some information with you to pass security. You should also be aware that there is a £25 charge for the visit. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,Re: Cant login to Virgin Tv Go app on any device
Hi TheElf, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with logging in to TV Go. Can you confirm if you're having the same issues when logging in to My VM or does this go through with no issues? Let us know so we can help further. Many thanks,5Views0likes0CommentsRe: Maximum devices
Hi NickyA2, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear that you're being asked to re-register your device. This can be due to a few different reasons, including if your device is automatically refreshing the cookies, or if a recent software update has been done. It can also happen if the app has been updated. You can manage the devices you have registered and find further help for using Sky Sports via Virgin Media here. Thanks,9Views0likes0CommentsRe: New VM02 oauth has broken SkySports login
Hi VMO2-strokeby50, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues with linking your Virgin Media account to your VM O2 ID. When raising a ticket with the IT Team, whilst they usually come back within 5-7 days, it can sometimes take longer. We're not able to expedite things with IT I'm afraid. As soon as they are able to resolve things, they'll be in touch directly with you. In the meantime, we may be able to offer some general support. You can find help with completing the linking of the account here. Many thanks,4Views0likes0CommentsRe: My Virgin Media and E-mail not accessible at Log in
Hi cat15, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues accessing My VM and your emails. You will need to create a VM O2 ID and link your VM account to it in order to log in now. Have you completed this process yet? If not, you can begin this here. If you have any issues whilst completing the process, you can find further help here. Keep us posted on how you get on. Many thanks,14Views0likes1CommentRe: why are you messing up my email??
Hi Jostro65, Thanks for coming back to us on this one. If you've been given a reference number, this suggests the team have needed to raise this to IT. Whilst they usually come back within 5-7 days, it can sometimes take longer. We're not able to expedite things with IT I'm afraid. As soon as they are able to resolve things, they'll be in touch directly with you. Apologies for any inconvenience caused in the meantime. Many thanks,8Views0likes0CommentsRe: Longer push fit coax cables
Hi A_Evans, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,