Kath_P
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Re: 02 account showing ineligible for volt
Hi HawksEyes, Thanks for coming back to us and apologies to hear this is still an issue. Your VM address is taken from the Royal Mail website and is not able to be amended or changed. If you're still not able to register for Volt via O2, you'll need to speak to them directly for them to resolve things for you. I can see my colleague linked you to the O2 Forums. You can also find further contact options here. Many thanks,1View0likes0CommentsRe: Lost ntl.com email address.
Hi Colin2628, Thanks for coming back to us on this one. We're sorry to hear you're still having issues. The steps needed are only once that can be followed from your end I'm afraid. It's not something that we can do on your behalf. As you're having trouble following the steps, it would be best to give the team a call on 150 / 0345 454 1111. They can talk you through things step by step that way. Keep us posted on how things go. Many thanks,9Views0likes0CommentsRe: New Build Property
Hi sophiepm94, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear that you're currently unable to get services. Where services have been partly installed, but not gone live on our systems, this suggests some further work is required. The Sales team will have the most up to date information I'm afraid so if they're unable to process an order for you, it does mean we're currently unable to offer a service. Once you've filled in the form, this stays on the system so if there comes a time where we're able to offer a service, we will reach out to you. In the meantime, you would need to take services with another provider. Apologise once again.Re: Red light on hub 3.0
Hi splendid-noodle, Thanks for coming back to via private message to confirm your information. 🤩 I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details. Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Let us know how the appointment goes. 😊 Take care.4Views0likes0CommentsRe: Changing the way you sign in to My Virgin Media
Hi Togsy, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues logging in to My VM. As mentioned by Graham_A, the change would have only happened to the email address this notification was sent too. Please let us know if you're having further issues and we can provide further support 😊 Many thanks,10Views0likes0CommentsRe: Not Prompted for Password
Hi tda2806, Thanks for coming back here. I've already replied to your other post here: Unable to access My Virgin Media account via Chromebook Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts. Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. Thanks,7Views0likes0CommentsRe: VirginMedia-O2 ID not sent?
Hi th6700, Thanks for coming back to us on this. If you've not received the email inviting you to link the IDs then this may be why you're having issues. You'll be invited to link the ID's in due course and you'll just need to follow the steps in the email you receive. Many thanks,3Views0likes0CommentsRe: Unable to access My Virgin Media account via Chromebook
Hi tda2806, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you are also having this issue. I'm afraid as this seems to be a device issue, it's not something we can help further on. We would advise reaching out to Google Chrome customer services/forums for further help and support on this. Many thanks,29Views0likes0CommentsRe: Red light on hub 3.0
Hi splendid-noodle, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having an issue with your Hub. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. They can do some checks on the hub and if need be, replace it. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊 Thanks,9Views0likes0CommentsRe: Transferring my existing BT landline number to my Virgin Media landline
Hi JLR2, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :) Many thanks,3Views0likes0Comments