Untidy installation

[benawhile]

We had our house extended and internal walls dry lined and the internet wall entry point fittings were damaged. I asked for an engineer to re-fit properly but he left it like this. 2 cables , one for the router and the phone cable with the box hanging loose. I assume I can just cut the phone cable now as we have the phone connected to the router, but surely there should be a proper socket box to stop the internet cable chafing on the brickwork and plasterwork? I don't mind fitting one myself or paying for it.

[goslow · Accepted solution]

You should have a wall box as per below (or similar)

https://community.virginmedia.com/t5/QuickStart-set-up-and/New-Install-but-no-Wall-Box/td-p/5367274?...

[Roger_Gooner]

It was fine to reuse the hole for the phone cable but not fine to fail to install a socket. VM must send round another tech to sort it out.

And yes, the phone cable is now redundant and can be removed.

[Cardiffman282]

But not like this

[Kath_F]

Hi benawhile, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to see the engineer didn't install a wall box. I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[benawhile]

Thank you, will respond to message