Broadband installation
 if my wall socket its like this how and where do I connect the red cable??
Forum Posts
If cancel the broadband contract, will there still be compensation?
Hi guys, I got a delayed and delayed installation of broadband. Now I want to cancel the contract directly, will there still be the compensation? What action should I do to get the compensation? On the other hand, I got a useless Wifi-Dongle from vir...
Yodel
Hi, I had a confirmation text that my delivery would arrive today and a time slot would be provided by Yodel. I haven't received a text or email and I don't even have a tracking number to check? Can you confirm if it is arriving today?ThankMark
Resolved! Installation issue
Wondering if anyone can help please with some installation issues we’re having.The external part of our fibre optic cable was installed mid December.On Sat 31st of Dec an engineer came to do the internal installation. He said at that time on testing ...
Council cut cable on pavement to my house
The council workers cut my cable on the pavement while carrying out work. The engineer came and determined the total loss of service for broadband and tv was due to a cable being cut on the street. He promised after speaking to his boss it will be re...
Confused about broadband setup for new home
So I'll be moving house soon as we've just sold up. I currently just have the VM 100mb package and I'm wanting to take that package with me. Already checked if that's possible and thankfully it is.The problem is the house I'm moving in to (shared wit...
Resolved! Removal of Virgin white inside box
Hi there, newbie here I am having to come here as I can't seem to get a straight answer and I have spoken to three different advisors.My landlord needs to do a damp proof course in my living room which means all power points including the white virgi...
Resolved! Repull not attended shocking service
I was due to have a cable repull yesterday after waiting from the 22nd for this to happen. I rung up 5 times yesterday to be told that it hasn’t been updated yet and to call back later. When I first booked for the installation I told them that the ca...
Virgin Media Hub Problems!
Hello,I have an old Hub 3 Router The LED Lights are not workingOn off the Ethernet Connections doesn't work anymore either and I am loosing my wifi connection multiple times a daya restart doesn't help with any of the probl...
Resolved! Repulling appointment
Hi, I've signed up to join Virgin Media on 30th December. Had an external engineer scheduled for yesterday and was told I needed to be at the property for this. Sat in so day and no one turned up. Just phoned to be told that it has been rescheduled f...
