Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Is there any way to set a Wi-Fi Password shorter than 10 characters?
We've just had Virgin installed. We have a LOT of smart devices around our home. Our plugs, our bulbs, our smart speakers, our white goods, all connected to the Wi-Fi. It would take hours to go around all of them and update the wifi details, so when...
Packet loss, high ping, poor connectivity
[MOD EDIT: Personal and private information has been removed from this post.] Hub 3.0 Issues are intermittent, started a few days ago. Intermittent - at times feels like everything is fine, at times I literally have no connection as total loss is ove...
Resolved! Wifi dropping - laptop drops out
Hi, I have tried reading on the forum, any solutions for these problems I am having with WiFi dropping out constantly. (7 time today alone) from the laptop. I have been on the phone to virgin today only to be told to get a pod for £8 a month which I ...
High download latency Hub 3.0
Since swapping to Virgin Media in July we've had trouble with the internet in our flat.Previously we could get internet in all rooms in our flat, but since swapping to Virgin Media the internet is intermittent in all rooms except the lounge (where th...
Resolved! Hub 4 keeps rebooting and very limited upload speed
My Hub 4 has been fairly stable since installation (3-4 years or more?) and 2 days ago it started rebooting constantly, and my upload speed has all but disappeared - down to 200-600kbps! Nothing has changed in the external or internal environment. ...
Cable modem randomly rebooting & poor connection
Over the past month or so I keep having connection issues, my Superhub was recently changed from a Superhub 2 (almost flawless) to a Superhub 5. Since this was changed my router also now reboots randomly which is annoying as it constantly keeps disco...
Damp mark near VM socket - weather damage?
Hello Virgin Media community, I hope you’re all doing well. I’m reaching out here because I’ve encountered an issue since the installation of my Wi-Fi cable. With the recent cold weather and rainy days, a damp mark has appeared around the Virgin Medi...
Resolved! WiFi Pods - Ethernet Input for Backhaul
Hi folks,I'd like to use the Virgin Wifi Pods to extend my Wifi network. I have ethernet access to my Hub 3 router in the areas where I would like to extend the weak Wifi network using the Virgin Wifi Pods.The problem is that the Virgin Wifi Pod cann...
No Internet connection
New customer, had my broadband installed on the 11th of November.The engineer said should be up and running withn an hour. 13days later I still have no Internet connection.I have spoke to virgin media on the phone several times to be told there's a c...
Slow Speeds on Ethernet but Normal Speeds on Wifi
Hey I Recently Upgraded to GIg 1 Internet but I've been having a strange problem to where my speed on ethernet is slower that my speed on Wi-Fi I'm using the cable that came with the box and I've been up to 500-600Mbps but nowhere near the speeds I'v...
