Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Resolved! Virgin Media Wi-Fi - TFL

Hi can anyone let me know if the Virgin Media Wi-Fi on the TFL London Underground is no longer in use. I can’t see the SSID but sure I could last week. Just changed mobile networks but that shouldn’t interfere with that.Hope someone can let me know 

Red light on router

Hi,My router has a constant red light. I have checked all connectors, unplugged, reset the router and the light is still red.I have never had a white light on my route (had it since Aug 22), it has always been orange and when I was setting it up I wa...

beccaham by Joining in
  • 1 replies
  • 0 kudos

Virgin customer service

Does anyone know why virgin media customer service reps are so bad at their job? I've worked in customer service for years and my expectations aren't very high, but the people who work at virgin seem on another level of brain-dead. It's not just thei...

paipvora by Joining in
  • 2 replies
  • 0 kudos

Internet down 2nd time in a week

"2nd time in a week my Broadband has gone done. 1st time was for over 24 hours, now it's gone again. I phoned the service status line, which confirmed that there is a known issue that is "rather complex" and would be fixed asap. I go online via phone...

Sarah45 by Tuning in
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  • 0 kudos

Hub 5 crashing consistently

Hi,I was upgraded to the hub 5 some months ago and for the most part it's been really solid.Since two days ago however I am getting issues with the modem crashing and requiring a hard power reset to re-engage.Sometimes it will hold for a few hours ot...

AJMoff by On our wavelength
  • 24 replies
  • 0 kudos

Resolved! Moving Virgin Media Router back to living room

Hi! I’ve just moved into a new place that already has Virgin Media. The brown box on the outside is next to the living room, so I assumed the white box on the inside would also be there. Turns out they’ve taken a wire around the edge of the house and...

Boonaldo by Joining in
  • 5 replies
  • 0 kudos

Move router (Virgin socket)

Hi therewe’re renovating our house and need to move the Virgin router and socket. Can I get an electrician to do this or is this something Virgin can do for us? Thanks

Tim34 by Joining in
  • 2 replies
  • 0 kudos

Technician No-Show

Hi all - I am hoping someone can help me.  I have had many months of poor network service from Virgin (broadband only account) and so have booked a technician visit.  After many texts from Virgin reminding me that I need to be home today when the tec...

Resolved! Technician appointment

Hi All,Any ideas on how to check if you have a technician appointment as arranged one on the phone around 4pm today and I have no clue when they will be coming checked orders and appointments and still nothing.All down to our house not having the vir...

XanderB by Joining in
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  • 0 kudos

Hub5x - DHCP Nightmare

I've read all the threads I can find; add me to the list of people struggling with the new Hub 5x.  I'm in a newly-connected XGS-PON area with a fibre port on the Hub 5x.  We have a lot of smart devices in the house.  I have 2 Ethernet cables, each g...

Elm by Tuning in
  • 2 replies
  • 0 kudos