Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Gig1 upgrade
I'm currently on M350 Broadband, using a Hub3 which I've had for a few years now. I just took advantage of an email offer from VM to upgrade my broadband for a reduced cost, to either go to M500 for an extra £4 a month, or to Gig1 for an extra £8 a m...
Wifi pods not helping poor signal and bad weather eg rain, kills my signal altogether
I have the router in the lounge, with a WiFi pod about 4 metres away in my converted garage and my laptop about 3 metres away from the pod.The signal is rubbish and I often find turning off the pod gives better signal.To add to this when its raining ...
Resolved! Possible Hub Issue
Finding that I'm loosing internet and having to reboot or reset my router every couple of weeks. Checked the admin tools on router and seeing the following issues. Is this normal?01/11/2023 09:58:8 notice LAN login Success;CM-MAC=**:**:**:**...
No internet connection…but only on some devices!
Evening all,Since this morning I have had no internet connectivity from my hub 5, but only on some devices. I have rang customer services and they said to reset the hub with a pen and all will be good. Well, guess what, it isn’t. there are numerous d...
Hub 5 connection problems with my 3 WI Fi Pods
I have just upgraded to VM Hub 5 and although the hub works fine, the 3 existing wi fi pods I have wont connect with the Hub 5. I have tried all the "fixes" on the forums - Re boot, re-location, WPS ets and none of these work.I now understand VM hav...
Does VM supply all house with OFNL?
Hiya, I just moved into a new build and found a OFNL hub in my home. I can see VM is one of the ISP showing in OFNL webpage. But I couldn't search my address in VM, I called to sales team and they said cannot supply services to my address as well. Ju...
Resolved! New hub5 no activation 7 days now without internet engineer tested box and line all fine
2 replacement hub5 .2 engineers .10+ phone conversations 7 days now with no internet. Cable and hub all tested as good. Engineer left me mumbling about activation and head office. More story telling from virgin than jackanory and that's if you can u...
Delayed install & no complaint response
HelloI am now 3 months + in waiting for my install with 6 moved dates. This is due to lack of pre work being completed.Multiple calls to be fobbed off or cut off. Told repeatedly they can’t tell me as dealt with by contractor. Can’t speak to complain...
Resolved! Website being blocked?
Hi there,We're a new social media platform that has performed a soft launch and from doing so we've discovered that a number of our users utilising Virgin Media are being blocked from accessing our site. This is obviously a concern for a new platfor...
Home Hub 5 switching off daily, sometimes restarts on its own, sometimes doesn't
Hi all, for last few days, once a day the Home Hob 5 (which i run in modem mode) has either been restarting or just going off (no lights). I don't know if it is a drop out (as there are no area issues) or maybe even a power supply issue. Just now it ...
