Recent DiscussionsConnect App Won’t Connect Since yesterday, my VM Connect app has stopped detecting my network. On the Broadband tab, it can’t find my router and keeps taking me through the install steps. As I haven’t done anything different ...Yale Smart Alarm not working I have a Yale Smart Alarm which connects via a wired connection to my router. I changed from FTTC to Virgin FTTP last Friday and since then have been unable to get this working with any kind of relia...Broadband complaint I am being horrendously overcharged and every month I am being disconnected because I can’t afford to pay the full amount at that time. I am entitled to social tariff because I have been on Universa...Is there a known issue for the BD18 area? Internet constantly dropping again. So several months ago we had over a month of constant drop outs. There was a known issue on the network and took Virgin over a month to sort it. Was dealing with Ashleigh from support over this. ...What colour should led be on Hub5 in modem mode Afternoon all. I have a Hub5 and 1gig service and I want to use my own router. I set my Hub5 to modem mode, after changing the password during initial setup. I saved the settings and exited, and the...Hub 5 intermittent Ethernet connectio Hi weird thing happening (previously happened with Hub3) I upgraded to 1 Gb recently after having some connection issues - all been well until yesterday when the same issue arose. Set up is that ...Cancelled engineer visit and lying about the service So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green. I arranged an engineer. Got an email just now saying they've cancelled t...My IP address has changed, put me in a different City. So i noticed drop outs and slow speeds for a while, like 2-3 weeks and couldn't figure it out. Until i then saw my IP address has been changed and on a look up it put me in Bradfield when i'm in Lond...HUB 5 has been intermitent for over a month Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to s...NEW PACKAGE - upstream channel missing HI, so been with virgin since the 90's at multiple addresses, just phoned the diabolical phone number for help and got none and i think lies on recorded call. 2 days ago i renewed on live chat which ...
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