Forum Discussion

Phaderon's avatar
Phaderon
Just joined
2 months ago

Hub 5 randomly drops internet weekly – any fix for this?

I've been having issues with my Hub 5. I've had it for a few years now, and throughout that time, the internet has randomly cut out maybe once or twice a week.

It's not due to an area outage. The connection just dies, and the only fix is to physically restart the Hub. I even tried putting it into modem mode and using my own separate router, thinking that would solve it—but no luck. The internet will still randomly drop on my PC until I go over, switch the Hub off, wait 10 seconds, and switch it back on. Then it works again for a while.

Does anyone know if there's a proper fix for this? Or is it just something you have to put up with as a Virgin customer? Is there a newer model out, or maybe a setting I need to change? Some kind of workaround that actually helps?

Again, this isn't an every-day issue, but it's frequent enough to be a problem. Surely there’s a fix or at least an explanation?

Hub5

3 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    Could be many things the PSU could be faulty the hub might of over heated and lockup.

    As you have your own router one simple test is to reboot it not the hub this would tell a lot if the hub is really online but for some reason you have to DHCP to get the connection to work. 

  • fizz's avatar
    fizz
    Fibre optic
    2 months ago

    Hub stats and bqm would help here..I'm sure someone with more knowledge will be along to help soon

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Phaderon,

     

    Sorry to hear of the broadband connection issues experienced, we understand the frustration this can cause and appreciate you raising it with us via the forums. Welcome to the community.

     

    We'd like to take a closer look at the connection and equipment so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.