Contract

By looking at your contract https://ebill2.virginmedia.com/ebill3/ViewContract.xhtml 

What issues in particular are you having? Perhaps the forum can help. 

Hello Alanco

Sorry to hear of the service issues experienced and that they are making you consider leaving. We appreciate you taking the time to raise these via the forums.

You can view the contract dates via your online account, the original contract that was sent and monthly bills. If you can elaborate on what connections issues you're experiencing we're here to help. We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.