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Slow Wi-Fi on 360mbs

Penry42
Tuning in

So…..I recently upgraded to 350mbs broadband with virgin media. My hub 5, after a scan through the connect app is showing 385mbs so that’s all fine but the Wi-Fi is showing 215mbs and I’m sat 1m away. I need it to be as close to what I’m paying for as my office is connected via a virgin media pod at the back of the house and it’s currently connecting my PC in the office at 115mbs. 

Anyone got any ideas? The hub is out in the open and last week everything was working as it should and the Wi-Fi in the room with the hub was at 325mbs. I just don’t understand!

1 ACCEPTED SOLUTION

Accepted Solutions

carl_pearce
Community elder

Check you are getting expected speed to the HUB over the VM infrastucture using the below site:

https://samknows.com/realspeed/

WiFi is not guaranteed, unless you are on the faster subscriptions, or you pay an additional £8/month for WiFi max:

https://www.virginmedia.com/wifi-max

Even then the minimum guaranteed is 30Mbps.

There are so many different WiFi standards that it's impossible to guarantee every single wireless device to get the maximum speed:

https://www.duckware.com/tech/wifi-in-the-us.html

 

See where this Helpful Answer was posted

6 REPLIES 6

sayekm
Fibre optic

Congrats if you have a Hub 5 on a M350 package as it normally reserved for 1Gbs package but its junk hardware.

I also have M350 but I use my own Wi-Fi router. I get speed between 370Mbs to 395Mbs even in the next room pass a solid brick wall. But in the 3rd room pass another wall sometimes get 370Mbs or it drops to about 120Mbs. My router is set to "Smart Wi-Fi" with both 2.4Ghz and 5Ghz having same name so router locks on whatever has the best signal. The 2.4Ghz has better range but struggles to reach even 150Mbs for me.

If you want the fastest speed you will need to split the bands and give separate names but that has its own issues as the 5Ghz drops fast as you move further.

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M125 Volt powered by TP-Link Archer AX55

carl_pearce
Community elder

Check you are getting expected speed to the HUB over the VM infrastucture using the below site:

https://samknows.com/realspeed/

WiFi is not guaranteed, unless you are on the faster subscriptions, or you pay an additional £8/month for WiFi max:

https://www.virginmedia.com/wifi-max

Even then the minimum guaranteed is 30Mbps.

There are so many different WiFi standards that it's impossible to guarantee every single wireless device to get the maximum speed:

https://www.duckware.com/tech/wifi-in-the-us.html

 

sayekm
Fibre optic

There is my speed test in the 3rd room as it connected on the 5Ghz band. Both my Router and connecting device are Wi-Fi 6. Peak times it's still above 370Mbs.

Return those pods back to Virgin and invest £60 on your own Wi-Fi router. (Buy from Amazon and if you don't see any improvement just return it)

SPEED.jfif

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M125 Volt powered by TP-Link Archer AX55

Thanks sayekm. I’ve tested powerline adapters which are IMO rubbish, a few mesh Wi-Fi systems and even a replacement router. The issue appears to be the incoming bandwidth from the street. It can range from 125mbs up to the full 350mbs. It occurs sporadically throughout the day so I will have to get in touch with Virgin. 

sayekm
Fibre optic

Powerline adapter provide a solid connection but are capped at low speed. My son prefers wired connection for games instead of Wi-Fi even though his bedroom does reach 350Mbs+ via Wi-Fi.

I have fitted my own 1000Mbs powerline adapters but the speed is always around the 120Mbs mark. My house electrical wiring was done when I moved 18 years ago so its quite recent.

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M125 Volt powered by TP-Link Archer AX55

Hi @Penry42 👋.

Thanks for reaching out to us. Apologies you are having issues with WiFi in your home. 

We can certainly assist you, we would need to bring you in for a private message to run some diagnostics and get this resolved for you. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina