on 09-08-2023 22:17
Hi, I'm getting drop outs and on 1gig and only gaining around 100mbs can anyone help
Answered! Go to Answer
on 16-08-2023 11:20
Thanks for coming back to us with more information @H3wey.
I've been able to look into the stats of the hub and this would require an engineer to attend to look into further for us.
Check out the envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
on 09-08-2023 22:18
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
4 163000000 -0.900002 37.636276 QAM256 4
1 139000000 -0.599998 38.605377 QAM256 1
2 147000000 -0.599998 37.636276 QAM256 2
3 155000000 -0.500000 37.636276 QAM256 3
5 171000000 -1.299999 38.605377 QAM256 5
6 179000000 -1.700001 38.605377 QAM256 6
7 187000000 -1.799999 38.605377 QAM256 7
8 195000000 -1.900002 38.605377 QAM256 8
9 203000000 -2.000000 38.605377 QAM256 9
10 211000000 -2.299999 38.605377 QAM256 10
11 219000000 -2.799999 38.605377 QAM256 11
12 227000000 -3.099998 38.605377 QAM256 12
13 235000000 -3.000000 38.605377 QAM256 13
14 243000000 -2.900002 38.605377 QAM256 14
15 251000000 -2.799999 38.605377 QAM256 15
16 259000000 -1.700001 38.605377 QAM256 16
17 267000000 -1.500000 38.605377 QAM256 17
18 275000000 -1.299999 38.983261 QAM256 18
19 283000000 -0.799999 38.983261 QAM256 19
20 291000000 -0.799999 38.605377 QAM256 20
21 299000000 -0.700001 38.983261 QAM256 21
22 307000000 -0.700001 38.983261 QAM256 22
23 315000000 -1.000000 38.983261 QAM256 23
24 323000000 -1.099998 38.605377 QAM256 24
25 331000000 -1.000000 38.605377 QAM256 25
26 339000000 -1.299999 38.605377 QAM256 26
27 347000000 -1.400002 38.605377 QAM256 27
28 355000000 -2.000000 38.983261 QAM256 28
29 363000000 -3.200001 38.605377 QAM256 29
30 371000000 -3.400002 38.983261 QAM256 30
31 379000000 -3.400002 38.983261 QAM256 31
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
4 Locked 37.636276 0 0
1 Locked 38.605377 0 0
2 Locked 37.636276 0 0
3 Locked 37.636276 0 0
5 Locked 38.605377 0 0
6 Locked 38.605377 0 0
7 Locked 38.605377 0 0
8 Locked 38.605377 0 0
9 Locked 38.605377 0 0
10 Locked 38.605377 0 0
11 Locked 38.605377 0 0
12 Locked 38.605377 0 0
13 Locked 38.605377 0 0
14 Locked 38.605377 0 0
15 Locked 38.605377 0 0
16 Locked 38.605377 0 0
17 Locked 38.605377 0 0
18 Locked 38.983261 0 0
19 Locked 38.983261 0 0
20 Locked 38.605377 0 0
21 Locked 38.983261 0 0
22 Locked 38.983261 0 0
23 Locked 38.983261 0 0
24 Locked 38.605377 0 0
25 Locked 38.605377 0 0
26 Locked 38.605377 0 0
27 Locked 38.605377 0 0
28 Locked 38.983261 0 0
29 Locked 38.605377 0 0
30 Locked 38.983261 0 0
31 Locked 38.983261 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1840 QAM4096 759
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 40 -6.5 8672288 0
on 09-08-2023 22:20
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 30100000 | 44.520599 | 5120 KSym/sec | 64QAM | 4 |
2 | 23600000 | 44.520599 | 5120 KSym/sec | 64QAM | 5 |
3 | 36600000 | 44.770599 | 5120 KSym/sec | 64QAM | 3 |
4 | 43100000 | 45.020599 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 44.520599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
6 | 10.0 | 47.5 | 2K | QAM128 |
6 | OFDMA | 200 | 53.9 | 0 | 0 |
on 09-08-2023 22:21
Time Priority Description
Wed Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug | 6 | CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 09-08-2023 22:22
Sorry of you need any more stats but there is loads more for the errors
on 10-08-2023 14:17
Hey H3wey, thank you for reaching out and a warm welcome to the community I am so sorry to hear about all of this.
I have taken a look and I can't see any major issues everything is looking great on our side.
Please could you post your BQM here for us Cheers
Matt - Forum Team
New around here?
on 10-08-2023 17:12
Not so quick !
On the 3.1 Downstream channel there are 8,672,288 Corrected Errors.
If that count is still climbing that is a noise issue on the service.
Speeds of around 100 Mb/s, if that is more like 80 to 90 Mb/s that could be a network cable fault causing the connection to be de-rated from 1000 to 100 Mb/s.
on 11-08-2023 08:02
Did you manage to get your BQM for us? Cheers
Matt - Forum Team
New around here?
on 16-08-2023 10:27
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f9e004f2054934e6889f4123f00f2c95add6076.png
on 16-08-2023 10:28