David_Bn
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Re: Red light on router permanently on
Thanks for coming back to me via private message Trevor11, and I'm pleased to hear that this has now been resolved for you. Do please advise us if you require any further issues and once again, please avoid duplicate postings as this can cause duplicate action and potentially also cause delays in getting issues resolved too. Thanks, David_Bn6Views0likes1CommentRe: Changing the way you sign in to My Virgin Media
Hi togsy8591, we would advise attempting to clear cache and cookies on the browser you're using to see if this would resolve this issue for you. Do please try this for us and report back to us if the matter is still ongoing. Thanks, David_Bn126Views0likes2CommentsRe: Red light on router permanently on
Thanks for reaching out to us Trevor11, and welcome back to the Community Forums! Sorry to hear of the permanent red light on your router and thanks for trying all you can to resolve this matter in your own time and space. Do please avoid duplicate posting via our Forums on the same subject as this can result in multiple users working on the same issue. I will however take this on for us, check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn7Views0likes0CommentsRe: How do I delete unwanted NTLworld email addresses?
Thanks for coming back to us Martin81, sorry to hear that deleting the E-Mail addresses has proven to be tricky. I'd be happy to look into this for you, to see if we can ensure any unwanted E-Mail addresses are removed for you. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn22Views0likes0CommentsRe: Issues accessing my virgin.net emails
Thanks for reaching out to us Scottie74, and we're sorry to hear of the issues experienced with the E-Mail address. We would need to advise that our ".net" E-Mail addresses were orphaned within the last 12 months and as a result, unless this is attached to an active Virgin Media account, we would not be able to offer our assistance. However, if this is indeed connected to an active Virgin Media subscription, you will need to ensure that an application password is generated via the My Virgin Media account. Please review this link, for all your E-Mail needs. Thanks, David_Bn96Views0likes1CommentRe: Instructions for tha partially sighted in large print
Thanks for reaching out to us davidwogg, and welcome back to our Community Forums! If you're able to click this link, you will be able to review the guide online and enlarge the page to assist you with the reviewing of the instructions for our 360 TV boxes. Do please report back to us if you require any further help or assistance. Thanks, David_Bn14Views0likes2CommentsRe: want to cancel contract due to house move but can't contact anybody!
Thanks for reaching out to us SoAnnoyed, and we're sorry to hear of the issues experienced when trying to arrange a cancellation of our services with the pending house move. We would need to advise you call our team on 0345 454 1111 or 150 from a Virgin Media landline phone and select options 4, followed by 3. Whilst we can appreciate that a 30 day notice period may not be possible, our team will be able to confirm an agreeable cancellation date with you, but would be required to take your new address to ensure we can arrange a returning of the equipment and ensure any refund or final bill can be issued. Our team would likely discuss the prospect of you taking the Virgin Media services with you to have installed at your new address, as well as advise of any early disconnection fees that may be due. Thanks, David_Bn8Views0likes0Comments