David_Bn
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Re: Unable to link VM account
Thanks for the update billettg, if an IT ticket has been raised this will need to be reviewed by our 2nd line support team to review and resolve. Do you please keep us updated with any developments on this matter, or if you have not been in receipt of an update within the next 5 working days. Thanks, David_Bn25Views0likes0CommentsRe: Unable to link my VM account
Thanks for reaching out to us KarenFowkes, and welcome back to our Community Forums! Sorry to hear of the linking of the Virgin Media O2 accounts to create your ID. Just to understand this correctly, have you been able to go through this process in full, which would involve a verification link being sent to your 3rd party E-Mail address to complete the registration process? Thanks, David_Bn8Views0likes0CommentsRe: can't access emails for ntlworld account
Thanks for coming back to us janeej, are all E-Mails accessible on the device(s) when going through our My Virgin Media portal for the E-Mail address? Is the E-Mail account at least now accessible - with the ability to send and receive via the Outlook application on the devices being used? Thanks, David_Bn33Views0likes0CommentsRe: Virgin/O2 link issue ... as so many others
Thanks for reaching out to us morenaa, and a very warm welcome to our Community Forums! Sorry to hear of the issues experienced with the Virgin Media O2 ID. Can you please confirm if you've been able to register for the My Virgin Media self-care account with the newly created details? Alternatively, is this simply just an issue with O2 Priority when using these details? Thanks, David_Bn12Views0likes0CommentsRe: Sky sports app issues
Thanks for coming back to the thread WishStuffWorked, and we're sorry to hear that this is ongoing. Can you confirm what happens when you try to watch live football games? When the football is on, there can be a high level of traffic on the service and may result in some users struggling to access the content from time to time. Is live football viewable on the Android device, whilst the issue is present on the iPad? Thanks, David_Bn13Views0likes4CommentsRe: 02 Migraton
Thanks for reaching out to us she1422, and welcome back to our Community Forums! Sorry to hear of the issues with the E-Mail account and with the verification links appearing to be broken. Can you please confirm if you have attempted to generate a link and opened this in an alternative browser, or cleared the cache on the browser you're using to see if this allows for the link to access the page as desired? Thanks, David_Bn10Views0likes0CommentsRe: Can't get TNT sports
Thanks for reaching out to us Daynig, and we're sorry to hear of the TNT Sports content not being available on your services, despite the recent order. Can you please confirm if you have attempted to perform any reboots on the Flex service to see if this can generate access to the content? Thanks, David_Bn40Views0likes2CommentsRe: Free Gift Not Received
Thanks for reaching out to us Pedro170, and we're sorry to hear that this matter is still ongoing with Virgin Media. Do please check out the envelope in the top right hand corner for a private message from me and I'll have this investigated for you. Thanks, David_Bn6Views0likes0CommentsRe: can't access emails for ntlworld account
Thanks for reaching out to us janeej, and welcome back to our Community Forums. Can you please confirm if you have been able to set up an app password for your son's E-Mail account at all? This would involve logging into the individual self-care account with the E-Mail address and the login password before then setting up a password dedicated for use on third party applications, such as Outlook. Thanks, David_Bn43Views0likes2CommentsRe: Hub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging
Thanks for coming back to the thread Nednats and thanks for the update. Looking into the local area, there doesn't appear to be any outages currently oepn. Does the service status checker still advise of intermittent signal issues in your area? Are issues still present on the connection as cited in your monitoring of the connection? Thanks, David_Bn28Views0likes4Comments