David_Bn
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Re: Returning Virgin Media Kit
Thanks for reaching out to us xeransa, and a very warm welcome to our Community Forums. We're sorry to hear of the difficulty faced when trying to return our equipment to us. Can you please confirm if you've retained the receipt that confirms the delivery of the equipment to Virgin Media? If this is available we can have this forwarded to our back office colleagues to ensure that the charges are not added to your account. Alternatively, once the equipment is received, any changes added to your account would be wiped - upon this being scanned in at one of our depots. Thanks, David_Bn18Views0likes2CommentsRe: DIsney+ Bundled with contract renewal
Thanks for reaching out to us kaywaywong, can you please confirm if this is a subscription that has been added to your account? In some cases, this is simply a case of offering the customer an opportunity to add this service to your Virgin Media bill, with the itemising detailing a potential interest in the 3rd party subscription service. Alternatively it maybe a case that you are issued with the entry tier free of charge and then only issued a charge if this is upgraded to a chargeable tier. Thanks, David_Bn7Views0likes0CommentsRe: Blueyonder email to gmail goes to spam
Hi gjmichaelson, we'd like to see if we can have this fed back to our team to see if we can have this matter resolved for you. Do please check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn34Views0likes3CommentsRe: Sky Sports constantly buffering through browser?
Thanks for coming back to us Web-Junkie, can you please confirm if you've been able to attempt an alternative browser to view Sky Sports services? Do you experience buffering on other devices using this service? In terms of other services on the laptop, such as our TV Go service, do any channels buffer at all? Thanks, David_Bn2Views0likes0CommentsRe: Account hacked
Sorry to hear of this matter anm12, do please allow our team to resolve this matter for you as soon as possible, with the knowledge that the ticket has been raised and has since been escalated as per your advising. Due to the high volumes of work our IT team are dealing with currently, I understand there is a backlog of tickets that are being worked through as quickly as possible. To help prevent further hacking, or E-Mail addresses or devices, we would advise reviewing our online guidance. Thanks, David_Bn5Views0likes0CommentsRe: 360 upgrade not working
Thanks for coming back to us with an update Bogwoppit64. Sorry to hear our team have not been able to resolve this issue remotely. Do please let us know how the engineer visit goes on Thursday and we'll be on hand to offer any further assistance if this is required. Thanks, David_Bn5Views0likes0CommentsRe: billing paid twice and services still not running
Hi Christina69, do please work with my colleague on this via our private messaging service. It appears that your recent post came after out 6pm closing time last night, which may be part of the reason for the delay in getting a response to you. Thanks, David_Bn6Views0likes0CommentsRe: Cannot access email via webmail, MyVMO2, or phone
Thanks for coming back to us lilfookh, I'd be happy to have this looked into for you to see where we're at with getting this resolved. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn7Views0likes0Comments