David_Bn
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Re: 360 upgrade not working
Thanks for coming back to us with an update Bogwoppit64. Sorry to hear our team have not been able to resolve this issue remotely. Do please let us know how the engineer visit goes on Thursday and we'll be on hand to offer any further assistance if this is required. Thanks, David_Bn5Views0likes0CommentsRe: billing paid twice and services still not running
Hi Christina69, do please work with my colleague on this via our private messaging service. It appears that your recent post came after out 6pm closing time last night, which may be part of the reason for the delay in getting a response to you. Thanks, David_Bn5Views0likes0CommentsRe: Cannot access email via webmail, MyVMO2, or phone
Thanks for coming back to us lilfookh, I'd be happy to have this looked into for you to see where we're at with getting this resolved. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn5Views0likes0CommentsRe: 360 upgrade not working
Thanks for reaching out to us Bogwoppit64, and a very warm welcome to our Community Forums! Sorry to hear of the issues you've been experiencing when trying to migrate to our 360 TV services. Can you please confirm if you are presented with any error codes or messages on the screen at all? Thanks, David_Bn14Views0likes2CommentsRe: Being made homeless, yet still expected to pay cancellation fees
Thanks for coming through to us here on our Community Forums kellydavis87, and a very warm welcome to you. Sorry to hear of the situation you find yourself in with the Section 21 eviction notice being issued. Do please check out the envelope in the top right hand corner and I'll have this picked up for you for review. Thanks, David_Bn20Views1like0CommentsRe: Order Ref number
Thanks for coming back to us ironz1971, I'd be happy to look into this for you to see if we can produce this number for you, although Topcashback should be in a position to track this order on their portal, provided you followed their platform/link as per their instruction. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn3Views0likes0CommentsRe: Password Reset
Thanks for reaching out to us CharlesKelly, and a very warm welcome to our Community Forums! Sorry to hear of the issues being experienced with the attempted password reset. Please check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn10Views0likes0CommentsRe: Password reset
Thanks for coming back to us StuartB and we're sorry to hear of the difficulty faced when trying to access your wife's E-Mail account. We would need to advise that we would not able to offer a changing of password for an E-Mail account via this platform for you, so calling our team on 0345 454 1111 or 150 from a Virgin Media landline phone between 8am and 9pm on weekdays or 8am and 6pm at weekends would be required. Thanks, David_Bn8Views0likes0Comments