David_Bn
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Re: Provider Changed
Thanks for reaching out to us BMARYF, and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced navigating with our newer equipment on your services. In regards to adverts, can you please confirm where these adverts are? The content provided should not be anything alternative to what is being broadcasted on alternative set top boxes that our customers use. To help you work with the Stream box, it may be worth viewing our online guide for assistance. Do please come back to us if you have any further questions or need further guidance with watching the shows you know and love on our services. Thanks, David_Bn12Views0likes0CommentsRe: Unable to access My Virgin Media account via Chromebook
Hi RJT44, do please try and avoid creating/commenting on multiple threads in relation to the same issue as this can cause confusion over what has been advised and attempted, as well as also causing the possibility of multiple agents working on the same issue with you. Can you confirm if you're able to log into the My Virgin Media account on any other devices? Does TV Go (which uses the same login details as the My Virgin Media account) work as expected on the Chromebook? Thanks, David_Bn8Views0likes0CommentsRe: I have red light on my hub 3 router
Thanks for your post on our Community Forums Marius5, and a very warm welcome to you! Sorry to hear of the issues with the hub and the solid red light on the base of the router. Appreciate the attempts to remedy this issue, and will therefore pick this up to assist you in getting the hub swapped for a like for like replacement. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn15Views1like0CommentsRe: Virgin App A welcome Gift worth £84.99
Hi Sjames18, I've been able to do a little bit of digging on this, and it would appear that this incentive is to celebrate the launch of Priority’s Welcome Gift campaign - which offers all new Priority members a free 12-month digital magazine subscription (worth up to £84.99). To gain this, it would then be simply a case of downloading and signing up to the app. Thanks, David_Bn40Views1like1CommentRe: Virgin App A welcome Gift worth £84.99
Thanks for reaching out to us Sjames18, and welcome back to our Community Forums. Can you please provide us with a screenshot - omitting any personal details, of the offer? Any offerings of gifts or incentives would usually be included in welcoming offers only, and not for existing connections or for simply downloading our application. Thanks, David_Bn48Views0likes0CommentsRe: Hub 3 Overheating
Thanks for reaching out to us Jordipuss, and welcome back to our Community Forums! Sorry to hear of the issues you've been experiencing with the red light on your hub and this feeling very warm to touch. Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you with getting this swapped out for a like for like replacement. Thanks, David_Bn11Views1like0CommentsRe: Damaged cable whilst gardening
Thanks for reaching out to us kyotointhesnow, and welcome back to our Community Forums! Sorry to hear of the issue with the cabling, which has since been cut due to the cabling not being buried deep enough. Check out the envelope in the top right hand corner for a private message from me, and we'll look into getting this resolved for you. Thanks, David_Bn9Views0likes0CommentsRe: Hub 3 Replaced with Hub 5
Thanks for coming back to our Community Forums DA65, and we're sorry to hear of the issues with the connections over Wi-Fi with the new hub installed. Can you please confirm if any diagnostics have been completed on the hub to combat this issue at all? Are any devices located closer to the hub that can be connected via ethernet cable to help lessen traffic and interference on the Wi-Fi bands? Thanks, David_Bn47Views0likes3Comments