David_Bn
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Re: Netflix Activation
Thanks for reaching out to us dude1882, and a very warm welcome to our Community Forums! Sorry to hear of you not being in receipt of the activation E-Mails for both Netflix and Disney+. Check out the envelope in the top right hand corner for a private message from me, and I'll be best placed to offer my assistance. Thanks, David_Bn7Views0likes0CommentsRe: Order placed, but no confirmation
Thanks for reaching out to us elenabazavan, and a very warm welcome to our Community Forums! Sorry to hear that you've been left somewhat in dark in relation to the order placed with Virgin Media. Can you please confirm if since your post you have been in receipt of any further notification to confirm when your Virgin Media kit is due to arrive to you? Thanks, David_Bn20Views1like2CommentsRe: V6 to 360
Thanks for the update foghornleghorn, and we're pleased to hear that this issue has since been resolved with diagnostics performed in your free time. Do please feel free to report back to our Community Forums if you experience any further issues or have any questions/concerns regarding Virgin Media's services. Thanks, David_Bn32Views0likes0CommentsRe: No Socket
Thanks for reaching out to us Kalalenikov, and a very warm welcome to you! Sorry to hear of the socket not being available to you for a quickstart installation as expected. Do please follow the advice from Tudor if you haven't already and feel free to keep us updated. There wouldn't be any expected cost to have this installation completed. Thanks, David_Bn19Views0likes0CommentsRe: Unable to add subscriptions to Flex
Sorry to hear of the outcome you have been advised nrushforth. Can you please confirm if the E-Mail received confirms if this is available for customers using one of our Flex boxes, or if it's possible advised that this is restricted to V6/360 set top boxes? Is it possible to share the E-Mail received, with all personal information omitted? Thanks, David_Bn49Views0likes0CommentsRe: Speed Dropped
Thanks for the update Pyrotechnic, and pleased to hear that you have since been able to resolve this issue, with the slight alteration to the third party hub. If you would like to obtain a new Hub, this may require a package change and would need to be directed to our team via 0345 454 1111 or 150. However if a request is simply made for a new hub, without a fault with the services being reported, then any change in Hub model would be chargeable. Alternatively, if you were to go down the route of requesting Wi-Fi pods, these would only be issued if the Wi-Fi speeds were to drop below 30mb on download. If the issue has now been resolved, it may be worth leaving the connection as it is currently. Thanks, David_Bn12Views0likes0CommentsRe: New 360 Box not starting up correctly
Thanks for reaching out to us djjdww, and welcome back to our Community Forums! Sorry to hear of the issues with the 360 set top box, and in particular the issues experienced when starting the box up. Can you please confirm if you leave the set top box in stand by over night, or is the switched and powered off completely? Is the set top box currently set up in "Eco Mode", or is this in either of the recommended "Fast Start" or "Active Start"? Thanks, David_Bn49Views0likes4CommentsRe: Area reference code
Thanks for reaching out to us Smeats6, and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when trying to obtain your area reference number, Check out the envelope in the top right hand corner for a private message from me, and I'll work to obtain this for you. Thanks, David_Bn4Views0likes0CommentsRe: issue recording multiple programs with same name
Thanks for reaching out to us shack69, and welcome back to our Community Forums! Sorry to hear of the issues being experienced with the recording of new programmes from the Hobby Make Channel. Is setting up a series link for this programme possible at all? If not, what happens when you try to set this up? Can you please confirm if the set top box is currently set on "Fast Start" or "Active Start" rather than in "Eco Start Mode"? In terms of switching back to Tivo, we would need to advise that sadly once migration has taken place, this cannot be reversed. Thanks, David_Bn32Views0likes0Comments