David_Bn
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Re: Email not working on apps
Thanks for your post Louise741, and we're sorry to hear of the issues with the mail application on the multiple iPhone, concerning the E-Mail account(s). Have you possibly checked to see if the application(s) are currently running the correct settings to accommodate our E-Mail address(es)? Thanks, David_Bn9Views0likes0CommentsRe: Charge for call not made
Thanks for reaching out to us NadineL, and welcome back to our Community Forums! Sorry to hear of the unidentified phone call being made from your landline services. If you're still on the existing copper phone line, it is possible for an error in the cabinet that creates a crossed line, if however you're on our router based phone line, this should not be possible. Have you potentially discussed the use of the landline with any other members in your household that may have access to the landline phone at all? Thanks, David_Bn10Views0likes0CommentsRe: I pay the bills but the Virgin app doesn't recognise me. Unbelievable
Thanks for reaching out to us CFernandes, and a very warm welcome to our Community Forums! Sorry to hear of the issues you've been experiencing with the application, have you previously been able to create your VM O2 ID? Creating this will allow you to access both the My VM and O2 services to keep tabs on your account. Thanks, David_Bn8Views0likes0CommentsRe: Move TV connection to another room
Thanks for reaching out to us Liamg1985, and welcome back to our Community Forums! Sorry to hear of the difficulty faced when speaking to our team in relation to wanting to relocate the TV services within your property. Do feel free to check out the envelope in the top right hand corner for a private message from me and I'll be best placed to offer our assistance. Thanks, David_Bn8Views0likes0CommentsRe: I can't access my ntlworld spam folder
Thanks for reaching out to us tubehound, and welcome back to our Community Forums! Sorry to hear of the the E-Mail issues you've been experiencing with the Virgin Media webmail account. We would need to advise that unless you're an active subscriber to our services, we would not be able to offer assistance with an E-Mail issue, other than the prospect of deleting the E-Mail address. My advice would be to forward or save any important E-Mails to a new E-Mail address with a dedicated E-Mail provider as the Virgin Media inbox would likely be deleted by our team. Thanks, David_Bn6Views0likes0CommentsRe: Email shut down
Thanks for reaching out to us ewalk1952, and we're sorry to hear of the issue with the E-Mail being removed. Can you please confirm how you've been advised of the E-Mail being deleted/remove by Virgin Media? What happens when you attempt to send an E-Mail to the address? Thanks, David_Bn42Views0likes0CommentsRe: Netflix upgrade
Thanks for coming through to us Sjmwych, and welcome back to our Community Forums! Sorry to hear of the issue with the upgrading your Netflix account. Virgin Media would not be able to alter your Netflix subscription beyond initially offering entry to their services via your Virgin Media package. Have you been issued with any error codes or messages that do confirm this is an issue being caused by Virgin Media, or is this simply what Netflix have advised? Thanks, David_Bn32Views0likes0Comments