David_Bn
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Re: Trying to access email - getting Forbidden message
Thanks for the update fpmalia, and pleased to hear that this is now al sorted for you. I understand that you may have been speaking to one of my colleagues on this matter. Do please link in with them to confirm that this has been resolved also, so they don't potentially continue to work on this matter. Thanks David_Bn1View0likes0CommentsRe: Bereavement transfer
Thanks for reaching out to us RainyB, and welcome back to our Community Forums! We're so terribly sorry to hear of your Father's passing and send out sincere condolences to you and your Mum at this difficult time. We would not expect a user of our services to pay for two contracts at the same address, nor would we expect a payment for an account after we have been informed that the account holder has passed. Do please check out the envelope in the top right hand corner and we can look into both accounts held to see exactly how the land lies and can also link in with our Bereavement Team if this is required. Thanks, David_Bn1View0likes0CommentsRe: Can't log into Virgin Media
Thanks for coming back to us pot-shadley, is the browser you're using up to date? Have you also attempted to use an alternative browser? With the account seemingly being accessible via an alternative device, this would point more to an issue present with or on the PC, as oppose to the account held. Thanks, David_Bn2Views0likes0CommentsRe:
Thanks for reaching out to us juliawebb, and welcome back to our Community Forums! We're sorry to hear of the additional charge being issued to you in light of the upgrading of your V6 box to our 360TV software. Once an order has been placed for the software update this is not something we can reverse I'm afraid. Happy to however look at the billing issue and ensure that this is corrected for you. Check out the envelope in the top right hand corner for a private message from me. Thanks, David_Bn3Views0likes0CommentsRe: Superhub 3 - RED LIGHT
Thanks for working with me via our private messaging function techweb, and pleased to have provisions in place to have this sorted for you. Do please feel free to keep the thread updated and we'll be on hand to offer more assistance if this is required for you. Thanks, David_Bn4Views0likes0CommentsRe: How can I book a engineer for a broadband socket installation?
Thanks for your post on our Community Forums crcuellar, and a very warm welcome to you! Pleased to see that we have been able to have an engineer sent out to you and we certainly hope this matter is now resolved for you. Any issues with your services moving forward, do feel free to report back to our Community Forums and we'll be on hand to assist you further where required. Thanks, David_Bn3Views0likes0CommentsRe: Please relook at my corrected bill
Thanks for reaching out to us Humz, and we're sorry to hear of the billing issue. It looks like this is duplicate post, in which one of my colleagues has picked up for you. Please work with them on this matter and we politely ask that you avoid duplicate posting on our Forums where possible as this can lead to multiple agents working on the same account/case and causing unwelcome confusion. Thanks, David_Bn11Views0likes1CommentRe: Transferring my old BT number
Thanks for coming back to us blovick, that's great - we can look into the prospect of having your number port completed for you. Please check out the envelope in the top right hand corner for a private message from me and I'll take some details from you. Thanks, David_Bn8Views0likes0CommentsRe: Email
Thanks for reaching out to us Heather, and welcome back to our Community Forums! Sorry to hear of the E-Mail issues you've been experiencing. If you're able to offer helpful answers to the questions posted by Graham_A, this will give us a better opportunity to uncover this issue and correctly diagnose the problem. Thanks David_Bn16Views0likes1CommentRe: Account Sign-In Changes
Hi kemmi123, we would need to advise that to make changes to a self-care account, we would need to speak to the account holder directly, who by the sounds of it may indeed be your Father. Do please ask them to reach out to us directly - either via this Forum or via our other digital platforms on Facebook, X, Instagram or LinkedIn. Alternatively, he can call us on 0345 454 1111 or 150 from a Virgin Media landline phone. Thanks, David_Bn4Views0likes0Comments