David_Bn
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Re: Status of Hub 3's
Hi martynco, thanks for reaching out to us and welcome back to our Community Forums! Can you please provide us with any service updates you have available for us? I've been able to look into the local area, there doesn't appear to be any known outages currently showing. Have any speed tests been performed on an Ethernet cable at all, or have you only tried Wi-Fi? Thanks, David_Bn40Views0likes0CommentsRe: Hub 5 Partial Service US only
Thanks for reaching out to us Thornhill93, and a very warm welcome to our Community Forums! Sorry to hear of the recent issues experienced, with an area outage being advised. We would need to confirm that an area outage is sadly not something that we can deal with and would be in the hands of our field and/or networks team to resolve. Do please keep tabs on our service status checker options - https://virg.in/service / 0800 561 0061 to be advised of the estimated fix date and time - which can be on occasion either brought forward or pushed back. Hopefully our team will be able to have this matter resolved for all effected customers as soon as they possibly can. Thanks, David_Bn6Views0likes0CommentsRe: Slow internet speeds
Thanks for your post Desislav, and a very warm welcome to you! Sorry to hear of the issues experienced with the speed of the services, with you seemingly getting much slower speeds than your subscribed package. Do please confirm if you've been able to run diagnostics based on the advice given from your fellow posters and please confirm if you have been attempting to run any speed tests with Ethernet cables - more specifically those that are Cat 6 or above, as these will accommodate for high speed delivery. Thanks, David_Bn28Views0likes0CommentsRe: CS1011 on new 360 box
Thanks for reaching out to us greenock, and welcome back to our Community Forums! Sorry to hear of the issues experienced with the TV issues. We understand that you have since been able to speak to our team in relation to the fault and invite you to offer us any updates as and when available. Do feel free to report back to us if you need any further support. Thanks, David_Bn15Views0likes2CommentsRe: No speed boost with Volt upgrade
Thanks for reaching out to us brookfabian, and a very warm welcome to you! Sorry to hear that the speed tests being recorded don't appear to reflect what you're subscribed to. Can you please confirm if you're running speed tests via an Ethernet cable or over Wi-Fi? With this, do please also confirm if you've been able to do any type of reboots on the hub since the confirmation of the speed increase has been received. Thanks, David_Bn25Views0likes0CommentsRe: New customer
Hi newapollo - might be a bit of a typo on your part here, but we would need to confirm that we can assist customers who are from Northern Ireland - unlike the Republic of Ireland, where assistance from Virgin Media IE would be required. Kehoe, do please advise if you're based in Northern Ireland and we can pick this up. Thanks, David_Bn12Views1like2CommentsRe: TV360 box replacement - moving series links
Thanks for reaching out to us Kevin-H, and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when trying to set up some series links - with some seemingly working as expected, but others encountering the fault. Do you get presented with any error codes when you experience this issue at all? How is the set top box connected to the hub - Wi-Fi or Ethernet? Thanks, David_Bn28Views0likes2CommentsRe: Marketing consent
Thanks for reaching out to us IssueResolution, and welcome back to our Community Forums! Sorry to hear of the issues experienced with the marketing consent seemingly being turned off without your authorisation. Let's see what we can do to resolve this matter via our private messaging function. Thanks, David_Bn34Views0likes0CommentsRe: No netflix activation link
Thanks for your post on our Community Forums and we're sorry to hear of the issue with Netflix seemingly not being included within your package. Do please keep us posted with how your phone call with our team goes and we'll be on hand to pick this up if you still need our support. Thanks, David_Bn15Views0likes0CommentsRe: New contract set up without my consent after moving house
Thanks for reaching out to us Kyle91, and a very warm welcome to our Community Forums! Sorry to hear of the issues experienced with the a new contract being issued to you upon moving into your new home, without your authorisation. Do please check out the envelope in the top right hand corner for a private message from me and I'll have this looked into for you. Thanks, David_Bn7Views0likes0Comments