ContributionsMost RecentMost LikesSolutionsRe: Move cable to another entry point in the house. Glad we've managed to get the ball rolling on this for you. Re: Recordings deleted Hey Deborhaj27, thank you for reaching out and we are so sorry to hear about your recordings being deleted. Was there a software upgrade when you was away? Once recordings are deleted there is no other way to get this back sorry. Did you get any error messages when you popped the box back on? Re: Missing connector cable for new 360 box Hey karlped, thank you for reaching out and a warm welcome to the community we are so sorry to hear you are missing a connector cable. Let us send you a DM to look into this. Re: TiVo box stuck on software update page Hey Momoffat52, thank you for reaching out and a very warm welcome to the community, we are so sorry to hear about your TV issues. Let us send you a DM to look into this. Re: House move Hey Rob07, thank you for reaching out and most likely you will be given a new area code unless you are staying in the same area. You will also get an new account number, has everything gone through okay for you now? Re: Move cable to another entry point in the house. Hey mosser212, thank you for reaching out and a warm welcome to the community, hope you are having a wonderful week. We can help with this, there will be a one off charge of £25 but we will send you a DM now to take a look into this. Re: Packet loss issues 2Gig Hey InspireJS, thank you for reaching out and we are sorry to hear about these connection issues. We can see you are currently in DM with my colleague about this, please do reach back out if you do require any further assistance. Re: I need a new hub Glad we've managed to get the ball rolling on this for you :) Re: Virgin Media blocking email from outlook.com Is this only happening on Outlook you are finding? For example Gmail, icloud emails they work okay? Re: Mail being blocked Really sorry to hear about these errors. How long have you been getting them for? Is the device fully updated? Have you tried another device?