Matthew_ML
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Re: Account and paid, yet missed payment on credit file
Hey VenkatChenna31, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your payment issue. We can see you've spoken to somebody since this, did they manage to help? Have you ever spoken to the missing payments team?4Views0likes0CommentsRe: Contract renewal removed add-ons
Hey faze01, thank you for reaching out and we are so sorry to hear about your contract issue. Unless SKY UHD was included on your document it would be an add on if not . Did your paperwork say this was 100% included or was it just the standard HD?23Views0likes2CommentsRe: Received letter with a cheque refund from Virgin but not my account
Hey caragiles7, thank you for reaching out and we are sorry to hear about your cheque issue, also a warm welcome to the community. To confirm have you had a virgin services in your house or have you just got this random letter with a cheque in it?20Views0likes0CommentsRe: Setup A Virgin Media Account But Won't Let Me Login
Hey fallen121, thank you for reaching out and we are so sorry to hear about your account issue. To have an online account you need to be active and fully install, this could be why its not letting you make one. Once you become active and if you are still having this issue reach back out here.6Views0likes0Comments