Matthew_ML
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Re: Does Hub 3 phone port replace BT Master Socket
Hey Analogue, thank you for reaching out and and we are sorry to hear about your phone line issue, You can read up on the phone line request here If there’s a power cut, or in the unlikely event that our fibre network’s disrupted, you won’t be able to make or receive calls on your home phone until the problem’s sorted. That includes other devices connected to the phone line – for example, telecare or lifeline devices like care or pendant alarms – too. We’ll give people who rely on a landline or don’t have a mobile, an emergency backup lineso they can contact the emergency services, friends or family for free. After a power cut or network outage, please wait for the Hub to reconnect – it can take a few minutes to get back up and running again. If you’re still having issues after that, get in touch.59Views0likes0CommentsRe: My Bill is in Credit - Refund Please
Hey glenjdimaond, thank you for reaching out and we are sorry to hear about your credit, also a warm welcome to the community. If you are in credit this will be used on the account we wouldn't refund credits back to your bank account sorry.41Views0likes0Comments