ContributionsMost RecentMost LikesSolutionsRe: Error Codes Hey Tortuga54, thank you for reaching out and we are so happy to hear about this. If you need anything in the near future please do reach out to us. Re: Frustrating Experience Hey Upset-User, thank you for reaching out and a warm welcome to the community we are sorry to hear your experience and connection issues. We can see you've spoken to somebody since this post, did they manage to help? Re: Missing outside box cover Hey CamHumphries, thank you for reaching out and a warm welcome to the community. We are sorry to hear the box has come away, as mentioned being a none customer it might not be possible. However we will send you a DM and we will ask the area managers if they do can do this or not. Re: Other homes in my street are on virgin but I cant Thank you for letting us know this and we are so sorry to hear this. We will send you a DM to fill in a form which we then send to the specialist team who will reach out in 14 working days. Re: Hub not found in Connect app Thank you for confirming this. What error messages are you getting when you are trying to login? Did the advice below help at all? As mentioned please try logging in via this way 192.168.0.1 this should work, any issues let us know. Re: Can't change email for VirginMedia O2 ID Hey JanHuygens, thank you for reaching out and we are sorry to hear you are struggling to update your details online. What happens when you go down forgot username route? What browser are you using? Have you got pops up allowed on this? Re: Issue with my works laptop/VPN Hey JL74, thank you for reaching out and a warm welcome to the community we are sorry to hear about your connection issue. We can see you've spoken to somebody since this post, did they manage to help? Re: Do Engineers keep to appointments No problem at all. How has everything been for you? Re: Critical error in Hub while in Modem Mode Hey wabula, thank you for reaching out and we are sorry to hear you are not getting any support. We've taken a look at our side and the connection is looking okay. How does it test without the mesh? Re: Area code Hey kkerriirraann, thank you for reaching out and the area code for this area is 25. Also a very warm welcome to the community.