Matthew_ML
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Re: Closing Bill
Hey JamesB1, thank you for reaching out and we are sorry to hear about your billing issue. Please do remember we do bill right until the day of the disconnection, then we would send you a final payment and once any kit and the bill as we been paid we would send a cheque refund out within 45 days of this. We continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn't interrupted. You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle. This looks like it is the final bill after the team have added he credits on to cover the leaving fees.9Views0likes0CommentsRe: Intermittent broadband for 2 days
DM sent. Please also try these steps; • Turn the power switch off on the back of the Hub. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. • Then use the power switch to turn the unit back on. The Hub should now operate normally.6Views0likes0CommentsRe: Contract price different from the pre-contract documents I agreed to
Sorry to hear this so before we take this to DM, we just want to confirm a few things. So, your contract states £66 a month and not £28.99. Does the £28.99 state on your paperwork or is it the £66 that does?20Views0likes2Comments