Slow speeds and drop

[H3wey]

Hi, I'm getting drop outs and on 1gig and only gaining around 100mbs can anyone help

[H3wey]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4 163000000 -0.900002 37.636276 QAM256 4

1 139000000 -0.599998 38.605377 QAM256 1

2 147000000 -0.599998 37.636276 QAM256 2

3 155000000 -0.500000 37.636276 QAM256 3

5 171000000 -1.299999 38.605377 QAM256 5

6 179000000 -1.700001 38.605377 QAM256 6

7 187000000 -1.799999 38.605377 QAM256 7

8 195000000 -1.900002 38.605377 QAM256 8

9 203000000 -2.000000 38.605377 QAM256 9

10 211000000 -2.299999 38.605377 QAM256 10

11 219000000 -2.799999 38.605377 QAM256 11

12 227000000 -3.099998 38.605377 QAM256 12

13 235000000 -3.000000 38.605377 QAM256 13

14 243000000 -2.900002 38.605377 QAM256 14

15 251000000 -2.799999 38.605377 QAM256 15

16 259000000 -1.700001 38.605377 QAM256 16

17 267000000 -1.500000 38.605377 QAM256 17

18 275000000 -1.299999 38.983261 QAM256 18

19 283000000 -0.799999 38.983261 QAM256 19

20 291000000 -0.799999 38.605377 QAM256 20

21 299000000 -0.700001 38.983261 QAM256 21

22 307000000 -0.700001 38.983261 QAM256 22

23 315000000 -1.000000 38.983261 QAM256 23

24 323000000 -1.099998 38.605377 QAM256 24

25 331000000 -1.000000 38.605377 QAM256 25

26 339000000 -1.299999 38.605377 QAM256 26

27 347000000 -1.400002 38.605377 QAM256 27

28 355000000 -2.000000 38.983261 QAM256 28

29 363000000 -3.200001 38.605377 QAM256 29

30 371000000 -3.400002 38.983261 QAM256 30

31 379000000 -3.400002 38.983261 QAM256 31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4 Locked 37.636276 0 0

1 Locked 38.605377 0 0

2 Locked 37.636276 0 0

3 Locked 37.636276 0 0

5 Locked 38.605377 0 0

6 Locked 38.605377 0 0

7 Locked 38.605377 0 0

8 Locked 38.605377 0 0

9 Locked 38.605377 0 0

10 Locked 38.605377 0 0

11 Locked 38.605377 0 0

12 Locked 38.605377 0 0

13 Locked 38.605377 0 0

14 Locked 38.605377 0 0

15 Locked 38.605377 0 0

16 Locked 38.605377 0 0

17 Locked 38.605377 0 0

18 Locked 38.983261 0 0

19 Locked 38.983261 0 0

20 Locked 38.605377 0 0

21 Locked 38.983261 0 0

22 Locked 38.983261 0 0

23 Locked 38.983261 0 0

24 Locked 38.605377 0 0

25 Locked 38.605377 0 0

26 Locked 38.605377 0 0

27 Locked 38.605377 0 0

28 Locked 38.983261 0 0

29 Locked 38.605377 0 0

30 Locked 38.983261 0 0

31 Locked 38.983261 0 0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159 96 4K 1840 QAM4096 759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159 Locked 40 -6.5 8672288 0

[H3wey]

Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	44.520599	5120 KSym/sec	64QAM	4
2	23600000	44.520599	5120 KSym/sec	64QAM	5
3	36600000	44.770599	5120 KSym/sec	64QAM	3
4	43100000	45.020599	5120 KSym/sec	64QAM	2
5	49600000	44.520599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

47.5

2K

QAM128

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[H3wey]

Time Priority Description

Wed Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug	6	CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[H3wey]

Sorry of you need any more stats but there is loads more for the errors

[Matthew_ML]

Hey H3wey, thank you for reaching out and a warm welcome to the community I am so sorry to hear about all of this.

I have taken a look and I can't see any major issues everything is looking great on our side.

Please could you post your BQM here for us Cheers 

[Client62]

Not so quick !
On the 3.1 Downstream channel there are 8,672,288 Corrected  Errors. 
If that count is still climbing that is a noise issue on the service.

Speeds of around 100 Mb/s, if that is more like 80 to 90 Mb/s that could be a network cable fault causing the connection to be de-rated from 1000 to 100 Mb/s.

[Matthew_ML]

Did you manage to get your BQM for us? Cheers

[H3wey]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f9e004f2054934e6889f4123f00f2c95add6076.png

[H3wey]