POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Dear Virgin Media Business Support Team,I hope this message finds you well. My name is Tom , and I am writing to express my concerns regarding our current internet service provided by Virgin Media Business.For the past few weeks, we have been experie...
I might as well post this here because it's as good a place as any.Recently one of the VM forum staff booked a tech visit to try to resolve an issue I've been having. I was due to be working on the East Coast of the US and the appointment was made fo...
For the past couple of months there have been regular 'issues' with the Broadband service in our post code. It is now 7.29am and I noticed the service has another interruption. The breaks in service come at any time and are happening far too often no...
The issue is not resolved. It remains that around Bristol, Gloucester area at least, you cannot access Google services (Google search, Translate, Recaptcha, Google analytics), Youtube, Spotify or Toggl on Virgin media, while this works on mobile data...
After 9pm the signal on both my wifi and my secondary TV box struggle. The internet is slow and TV keeps buffering, particularly when streaming. I noticed yesterday a message appear on the TV where the main Virgin box is connected saying ‘you are off...
Hi, same here….got 1gb but upstairs is 4mb according to scan. Spent an hour on phone today including being told will be put on hold to find out he has passed my call around. On phone told they would order first pod but no email through. Help! Need 1 ...
Seems to be happening every Tuesday, Wednesday and Thursday at 2am. The source of the reboot is always unknown. Looking around, this seems to be a common issue. Is there anyway to stop it? Have only been on 1gig for just over a week and am already g...
Hi,Been having an issue with my modem this evening with both the green wifi light and the arrow lights showing up. I'm intermittently not getting any connection, and when it eventually came back I can't see the 5G option which my PC is usually connec...
My hub has a constant red light even after switching it off and on again. Still seem to be connected to the internet so I’m not sure if I should be worried about it. It’s a 3.0 hub. Should I just ignore it as I can still access the internet or could ...
My router has a permanent red light but Internet is working. Done all the checks, switching on and off and resetting. What else can I do?
