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Urgent: Need for Stable Internet Connection and Router Upgrade

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Dear Virgin Media Business Support Team,

I hope this message finds you well. My name is Tom , and I am writing to express my concerns regarding our current internet service provided by Virgin Media Business.

For the past few weeks, we have been experiencing significant issues with our internet connection. The WiFi signal is frequently dropping, causing major disruptions to our daily operations. Additionally, our current router is outdated and takes an excessively long time to reboot whenever we need to reset it.

Given the critical nature of our business operations, a stable and reliable internet connection is essential. Unfortunately, the current situation is causing considerable inconvenience and hindrance to our productivity.

I have been monitoring the connection and have collected the following data over the past few day








Based on these observations, I kindly request the following:

  1. An urgent inspection and resolution of our current internet connection issues.
  2. A replacement of our outdated router with a more modern and reliable model to ensure consistent service.

Your prompt attention to this matter would be greatly appreciated, as it is imperative for us to maintain seamless business operations.

Thank you for your understanding and cooperation.

Best regards,


Joining in

So many having the same issue, there is clearly a big problem with their current underground cabling and they're hoping to ignore it until it goes away. 

Very Insightful Person
Very Insightful Person

This board is for residential customers only, VM staff on the board will not be able to help you. You need to contact the Business Help Line.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

HI Tudor 

Do you think I haven't tried?


I was told over the phone that they don't see any problem, so I decided to write since I didn't receive any help

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And as usual,VM support cant't provide an answer even on the forum. Oh well , i will try calling them 

Very Insightful Person
Very Insightful Person

As noted earlier, this is a Community Forum for Residential customers.  It does not cover VM Business users, so you will not get a reply.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alessandro Volta

Having said all that, your BQM looks terrible. As a business customer you have a contract with an SLA. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.