Permanent red light on router

[Mo18]

My router has a permanent red light but Internet is working. Done all the checks, switching on and off and resetting. What else can I do?

[Daniel_Et]

Hi @Mo18, thank you for your post. 

Can you please confirm the model of Hub you have?

Regards,
Daniel 

[Mo18]

Hub 3

[Mo18]

Hi @Daniel_Et  It's a hub 3

[Mo18]

Phoned customer service and was told as long as I have Internet connection they won't give me a new hub

[Daniel_Et]

Hi @Mo18, thank you for your response.

The red light indicates that either the router is overheating, or there's an issue with the connection to the LED.

Can you please follow the below steps in the following order in the first instance:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Then use the power switch to turn the unit back on

If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, the router will need replacing.

Regards,
Daniel

[Mo18]

Hi Daniel_Et 

I've done as you suggested. I've called customer service  and they said as Internet connection is working they will not replace the hub. Do you have any other suggestions?

Regards 

Morag

[Daniel_Et]

Hi Morag, thank you for confirming that.

Has the red light returned? If so, we'll arrange for a replacement router to be sent out to you.

Regards,
Daniel

[Mo18]

Hi Daniel

 The red light is still on

Regards

Morag

[Daniel_Et]

Hi Morag,

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel