Forum Discussion

Alfie_G's avatar
Alfie_G
Tuning in
2 months ago

Permanent Red Light HUB 3

My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced? 

fault
Hub3
red light
  • Carley_S's avatar
    Carley_S
    2 months ago

    Hi Alfie_G 

    Welcome back to the community forums. 

    Sorry to hear of your concerns about the red light on your Hub 3. 

    Sometimes this can be just an LED error rather than anything more, but always best to err on the side of caution. We'll need to engineer to come to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi Alfie_G 

    Welcome back to the community forums. 

    Sorry to hear of your concerns about the red light on your Hub 3. 

    Sometimes this can be just an LED error rather than anything more, but always best to err on the side of caution. We'll need to engineer to come to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.