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Alfie_G's avatar
Alfie_G
Tuning in
6 months ago
Solved

Permanent Red Light HUB 3

My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced? 

  • Hi Alfie_G 

    Welcome back to the community forums. 

    Sorry to hear of your concerns about the red light on your Hub 3. 

    Sometimes this can be just an LED error rather than anything more, but always best to err on the side of caution. We'll need to engineer to come to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down. 

2 Replies

  • Hi Alfie_G 

    Welcome back to the community forums. 

    Sorry to hear of your concerns about the red light on your Hub 3. 

    Sometimes this can be just an LED error rather than anything more, but always best to err on the side of caution. We'll need to engineer to come to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down. 

  • I am currently having this exact issue with my Hub 3. Red light, warm to the touch and intermittent connectivity. It has been like this over a month. Tried the online chat facility and it makes me go over the same questions with a bot before connecting me to an advisor and cutting out. I’m losing the will to live.

    I have done the reset multiple times as well as rebooting. The hub is in the same place it has been for years since it was installed by yourselves.