Forum Discussion

mistertml's avatar
mistertml
Tuning in
2 years ago
Solved

Permanent Red Light on Hub

Hi

My Hub 3 is showing a permanent red light. The internet and WiFi are working fine.

I have done the usual rebooting, leaving powered down and unplugged overnight and even the 30 second pin reset to no avail.

Does this mean the router is on its way out?

Thanks in advance.

hub 3
red light
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for your post on our Community Forums mistertml, and welcome back!

    Sorry to hear of the permanent red light on your Hub 3.

    This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible.

    Check out the envelope in the top right hand corner for a private message from me.

    Kindest regards,

    David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for your post on our Community Forums mistertml, and welcome back!

    Sorry to hear of the permanent red light on your Hub 3.

    This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible.

    Check out the envelope in the top right hand corner for a private message from me.

    Kindest regards,

    David_Bn

    • Lauren8's avatar
      Lauren8
      Joining in
      2 years ago

      Hi David,

      Despute resetting multiple times, i have a permanent red light and my Internet drops out intermittently. I raised this in the online chat window however the advisor on the chat refused to send me a new hub and told me there is no problem because the internet is working at this moment,  despite there still being a red light. What can I do to get this sorted please? 

      Many thanks,

      Lauren

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        Thank you for confirming this and I am sorry to hear this.

        I am going to send you a PM so we can look into this for you, please do look out for it.