Permanent Red Light HUB 3
My HUB 3 has a permanent red light. I have pin reset it. I have tried turning it off for 15 mins. All this can be seen I guess in the logs. It's positioned in a well ventilated area. It doesn't feel overly warm. I have noticed the service has not been as good last few days. Can it be replaced?Hub 3 - Solid Red Light
Hi - my Hub 3 has had a solid red light for several weeks. Although I've started to experience connection drop-outs and instability over the last few days, I appreciate this may or may not be related. Looking on this forum, the "red light" issue seems quite common and I've tried the recommended initial steps to perform a factory reset and check all wired connections etc, but the light remains solid red. It appears this could be a potential over-heating/fire risk, so I'd appreciate it if someone could get in touch. Many thanksRed light on hub 3
The Red light has appeared on my hub 3 a few days back. I have reset and still remains. I’ve tried to speak to someone at Virgin but get caught in an endless cycle of automated responses. Looking through this community I see that I likely need a new hub but can see no way of actually arranging to get one. If someone can assist that would be great.Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering the loss was almost impossible. Eventually told that I would get a new Hub 3.0 as all the lights on mine were always off apart from a red light. Waited another 4 weeks, no new Hub. Called and was told that there wass a new fault in my area and that the new Hub was cancelled for this reason (with no notification). That seemed insane as a take so I requested a SAR over the phone for the recording to share with Ofcom, this was simply never provided. At this point if I can never have the internet, the call centre repeatedly tells me there is a fault in the equipment but they won't do anything; is there any point of staying or shpuld I simply call retentions & bite the bullet on leaving the contract early and use the Ofcom compliant to claw back the fees?Solid red light on Hub 3 - internet working
My hub 3 is showing a solid red light as of this morning. I haven't changed the location of the hub, covered the vents, and there has been no temperature increase where I live so the conditions have not changed to make it overheat. I have done a full power off restart and pin restart and it is still steady red. The internet is working fine. Others have said that it will need to be replaced as it is a fire risk. What is the best route to report this, by phone or can it be done here? I got nowhere with trying to speak to someone and the WhatsApp chat didn't come through either. Thank you.Hub 3 red light
Hub 3 over heating red light always dipping signal I’ve done all the unplugging and I have pin reset and still getting red light it’s not near anything nothing covering. ive had it for 5 years I think so about time. can’t get through to anyone. Have done the speed checks just said we are on it and come back in 24 hrs. I also did this weeeeeeeks ago.Re: Hub 3 constant red light
Hi, I’ve just joined the community but have been with Virgin for many years. Not sure if I should make a new thread or reply here. I’ve seen a lot of posts about a constant red light on the Hub 3 router. In the last 3-4 months our Hub 3 has had a constant red light as well. We have had occasional problems with connecting to the wi-fi and some speed issues. I tried turning it off completely yesterday, checked all the connections and then turned it on again. The main light went back to constant red after the reboot. Our hub does get hot but as I turned it off yesterday it had time to cool down so not sure if that would make a difference. Any help appreciated, Thxs.Permanent Red Light on Hub 3
Hello, My Hub 3 router has recently been displaying a solid red light on the front. I've followed all the recommended instructions on how to correct this issue, but no luck. The router itself is slightly warm but not enough to where I would say it has been overheating, and currently my WiFi has been working normally, albeit with the odd interruption in connection before it restores itself. Also, the router itself has always had access to sufficient ventilation, so logic tells me that this router is simply on the way out. Please could you look into this, as I have tried the WhatsApp business account approach with satisfactory no response to date. Thanks.
