Forum Discussion

zo8j's avatar
zo8j
Joining in
20 days ago

Really worried about my Hub 3, red light, slow and overheating

Hi everyone,

​I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch.

​I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now.

​I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room.

​I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though.

​I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this.

​Thanks in advance for the help!

Faulty Box
hub 3.0
Hub 5
M350
M350 falling short
M350 Fibre
overheating
red light
Upgrade

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    18 days ago

    Hi zo8j 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the red light issues that you are facing, you have done the correct thing by ensuring that the Hub is not left powered on when unattended and overnight. So that we can get this resolved for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina