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SAC96's avatar
SAC96
Joining in
21 days ago
Solved

Hub 3 overheating

On Friday afternoon I noticed that the light on my Hub 3 was red, which apparently indicates that it is too hot. It felt warm but not excessively so. It's never exposed to direct sunlight and there's plenty of space around it for ventilation. I opened the nearby patio door to let in some fresh air. Later in the evening the light had gone back to white but the following morning it was red again. After Googling the issue a number of threads on this community came up. I've tried the suggested remedies:

  • I turned it off earlier today for around an hour to let it cool down but when I restarted the light was still red.
  • I then performed a factory reset but this hasn't helped either. After the reset I was having some issues connecting to WiFi so I turned it off again for a bit and was able to connect after restarting but the light remains red.

Do I need a new Hub?

  • If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

7 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hello SAC96,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your hub at the moment. 

    Is your hub still showing a red light at the moment?

    Kind Regards,

    Steven_L

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

  • Thats all booked in for you now. If you get the chance, please let us know how the visit goes and if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.

    Kind Regards,

    Steven_L

  • Technician replaced my router first thing this morning.

    Everything working fine.

    Thanks for your help.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi SAC96,

      Thanks so much for letting us know, we're happy to hear this is resolved 😊