Forum Discussion

baldiepete's avatar
baldiepete
On our wavelength
9 days ago
Solved

Solid red LED on Hub 3.0

I have a hub 3.0 which is showing a solid red LED. Looking this up online indicates the Hub is overheating. It’s warm on top but I wouldn’t say it’s hot. It sits on an open shelf, out of the sunlight with space on either side. The hub is in router mode.

Following the advice on the website I’ve switched it off for 20 minutes but the LED stayed solid red after powering it back up. I’ve tried resetting it to factory settings with the same result.

Can someone from the Forum team please contact me to arrange a replacement hub. I am happy to install the hub myself without the need for a technician visit.

red light
  • Tom_W1's avatar
    Tom_W1
    9 days ago

    Hi baldiepete thanks for posting although we're sorry to hear of your issues with your Hub 3 light.

    Please let me send you a PM so we can look into replacing this for you.

    Kindly respond directly when you can!
    Many thanks

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    If it is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

    If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • baldiepete's avatar
    baldiepete
    On our wavelength
    9 days ago

    I meant to post this in the Networking & WiFi board but somehow it ended up here! I suppose now that my landline phone connects to the hub it’s still an appropriate place for it. Hopefully a mod will see it soon. 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      9 days ago

      Hi baldiepete thanks for posting although we're sorry to hear of your issues with your Hub 3 light.

      Please let me send you a PM so we can look into replacing this for you.

      Kindly respond directly when you can!
      Many thanks

  • baldiepete's avatar
    baldiepete
    On our wavelength
    2 days ago

    Problem resolved. I got a new hub installed only a couple of days after raising the problem here.