Forum Discussion

marky9074's avatar
marky9074
On our wavelength
25 days ago

Hub 3 reduced speed, possible outage, red LED

Hi there,

Issues started this morning. Speed tests over WiFi and hard cable were showing around 90Mbps when it normally is around 250Mbps. I rebooted my Deco mesh network and when retesting had the same speeds. So I rebooted my Hub 3 and then had nothing....

So had a merry dance for over three hours of rebooting both Deco and Hub 3, and changed mode back to router so I could see better the status, which returned 'Internet (Access denied). Then another reboot and seemingly back in, so I changed it back to modem mode.

Then back to no internet, so referred to the 'help' and left Hub 3 off for exactly 15 minutes. Once this had passed and rebooted, Hub 3 back up but solid red LED as before, but seemingly had internet again, albeit back at 90Mbps speeds again. 

Checking my status online it had changed from 'no issues' to 'intermittent signal in your area'. I am in TN23, and looking at Downdetector reports of the same during the same period (08:00 to 10:00). 

So at a bit of a loss now, and don't really want to reboot anymore. Hub 3 is still showing solid red, and speeds still at 90Mbps. 

12 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    25 days ago

    Hub 3 does have a Magenta LED in Modem mode.

    Seeing about 90 Mb/s over a network cabled connection usually means the connection has de-rated from 1000 to 100 Mb/s, network cable defects are a very common cause and they can occur anywhere in your system.

    • marky9074's avatar
      marky9074
      On our wavelength
      25 days ago

      Hmm, it's very much red, but both phone and internet lights are illuminated. I just logged back into it and it is definitely in modem mode. Everything connected by cable is showing speeds of 90 Mbps, so I am finding it unlikely to be a dodgy cable. 

  • marky9074's avatar
    marky9074
    On our wavelength
    25 days ago

    Interestingly the service status has gone back to 'no broadband issues found'.

  • big-luap's avatar
    big-luap
    Superfast
    24 days ago

    are you in Manchester, Birmingham or London as theses areas are show as the most faults on DownDetector. 

     

    • marky9074's avatar
      marky9074
      On our wavelength
      24 days ago

      I'm an hour outside of London, and it did show a couple of reports in my area at the same time on DownDetector.

  • Client62's avatar
    Client62
    Alessandro Volta
    24 days ago

    Everything connected by cable is showing speeds of 90 Mbps, so I am finding it unlikely to be a dodgy cable. 

    Can you clarify,  does this mean the connected rate is 100 Mb/s ?

    Or does this mean you see a speed test result of 90Mb/s and have not yet checked the connected rates displayed for your Deco WAN port and for your Computer / Laptop ?

    To exceed 100 Mb/s there must be 1000Mb/s network connections at all stages.

    It will not be the first time we have been through reports of sub 100 Mb/s speed issues 
    only to finally be informed a 10/100 Archer C50 Router and / or a 10/100 network switch are involved and the system is working as expected with the kit used.

    • marky9074's avatar
      marky9074
      On our wavelength
      24 days ago

      To clarify, using speedtest.net I am getting typical 90 Mbps. All my network is 1000BaseT and only a couple of days ago I was testing to ~250Mbps as per my original post.

      • Client62's avatar
        Client62
        Alessandro Volta
        24 days ago

        So which interconnect has dropped from 1000 to 100 Mb/s ? 

        You are not going to find out with speed tests or reading back the specs of the kit.

  • marky9074's avatar
    marky9074
    On our wavelength
    24 days ago

    My understanding following research today, is that the symptoms of reduced speed, a solid red light but still functioning internet is a sign of the Hub 3 overheating and needing to be replaced.

    • marky9074's avatar
      marky9074
      On our wavelength
      23 hours ago

      So I have been away for nearly three weeks. Come back and still the same. Logged into account and started chatting with a bot that then wanted me to transfer to WhatsApp, which I did... then nothing.... How exactly can I report this fault? Do I need to call?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        23 hours ago

        If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. This should have no impact on your speeds however.