Forum Discussion

Mpav9's avatar
Mpav9
Tuning in
12 months ago

hub3 solid red

After a couple of years in the same position, My hub 3 has gone from the usual white power light to showing a solid red power light and the wifi is disconnecting.

I've switched it off and unplugged, replugged the hub3 left it a while and then swtiched back on. This has got the wifi going again, but the power light to  still showing a solid red only.

How best ti resolve, is the hub faulty?

 

 

  • Sabrina_B's avatar
    Sabrina_B
    12 months ago

    Hi Mpav9 👋.

    Thanks for reaching out to us. Apologies for the red light issues that you have been having, we can assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    12 months ago

    Hi Mpav9 👋.

    Thanks for reaching out to us. Apologies for the red light issues that you have been having, we can assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Mpav9's avatar
    Mpav9
    Tuning in
    12 months ago

    ps - fixed by replacement of faulty hub3 (with another hub3).