Another solid red light post. Hub3
Sorry to add another post as I can see this has been discussed many times before. However I am at my wits end with trying to get VM to acknowledge and rectify my issue so posting here seems to be the only way to proceed.
Over the last 3 months my Hub3 has a solid red light and is intermittently dropping connection. I understand this could be overheating. It is quite warm to touch but not what I would class as overly or dangerously hot.
I have called customer services multiple times over the last few months and been through the standard script of resetting the hub every time. When I try to explain this hasn’t cured it I get fobbed off by saying the connection will be monitored. Never hear anything back!
This morning it has started dropping connection regularly every minute or so.
is there anything I can do (keywords to say maybe) to get customer service to take this seriously and send a new hub out to me?
Hey Nathan81, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
I am going to send you a PM but please do try these steps in the meanwhile;
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.