Virgin media broadband outage GU14
Hello Virgin media has and outage since roughly Monday 22nd Sept in the GU14 area. Thursday 25th we were informed it was fixed. Everysince the fix we the Superhub switches to either flashing green or flashing red and the internet dropping out for most of the day until circa 7pm. Then working flawlessly in until the next morning until it cuts out at 9ish. I can only assume Can I get a bit more information on what is happening in the GU14 area - it seems the outage hasn't been totally resolved and there is work continuing. customer service doesn't really give much info apart from booking a technician and I can't see anything on status updates as it just states "you have a technician booked" Any help is my much appreciated as this issue is really driving us bonkers! Thank you
Red light on hub three
Hello there, I wonder if anyone can help. I have a three router and I am continually having to turn the power off and allow it to cool down. It has a red light on constantly. I have performed all the instructions that I have come across in previous post and had a chat with one of the virgin representatives. This is included doing a hard reset and a pinhole push for 30 seconds. I find this sometimes resolves the problem for a number of days and then it repeats the same issue and the Wi-Fi drops. The router is well ventilated and vertical but has a constant red light on it is not particularly hot to touch. Any advice or direct message from virgin media representative would be greatly appreciated. Looking on previous posts of the same manner it seems the hub may be faulty and require replacement. Many thanksJust lost internet, due to planned maintenance
I've just wasted 30 minutes on the phone to virgin which ended in arranging an engineer visit in 5 days to look at the cause of my outage. Just found out there are Virgin media guys round the corner doing work to the poles. Why don't Virgin warn customers that maintenance work is due to be carried out? I could have made arrangements to work somewhere else.
Dreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer. After reading the advice given here I have tried all the possible solutions numerous times - 3 pinhole resets and even leaving the hub unplugged for an hour or so before restarting. Nothing removes the constant red light. I have experienced a couple of episodes of poor internet speeds and a brief outage - as low as 70 mbps on my Volt 500 package - but these have been intermittent. It was actually an episode of low speeds that caused me to notice the red light and read the forum threads on the issue in the first place. These threads have all resulted in the same advice from members and mods that the light indicates a potential overheating fault and the device needs to be replaced. I have spent a frustrating three or four days attempting to get this resolved over the phone, repeatedly being cut off mid-call. I have just ended a long call with a Virgin media telephone CS assistant - the third one I have called today, with the first call being made about four hours ago. They advised me that since their remote diagnostics show no issue with my connection that they cannot replace the hub. Unless the contradictory advice given numerous times on this forum is nonsense this is very alarming. I don't see how Virgin can rule out a potentially dangerous overheating fault simply by conducting remote diagnostics and then provide me with no alternative explanation for the sudden appearance of the constant red light. There must be a reason it has suddenly appeared and if there is any possibility it indicates a potential overheating issue how is this refusal to address the issue or explain why it has occurred supposed to leave me with any peace of mind? I am now faced with the prospect of unplugging my hub at night, or whenever I leave the room for any length of time just to achieve some degree of reassurance. As I explained I have carried out a pinhole reset three time and left the hub unplugged for a long time. There is no issue with ventilation. It has been in the same location for as long as I have had it - as I recall I received a Superhub 3 soon after they were first rolled out. Any advice will be gratefully received!Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Red light on hub
I have a solid red light on my virgin media hub 3 for over 6 months. (The hub is over 8 years old I believe) I’ve also been having issues with my WiFi dropping on a regular basis. I have connected virgin media and I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. They sent me out a new power lead as they said this would resolve the issue, Unfortunately the red light is still coming up as a solid light light and the internet drips out on my devices from time to time.WiFi Pod making a loud noise, flashing red light
Our WiFi pod has started making a loud whirring noise, like a faulty fan in a pc, and has a rapidly flashing red light. WiFi connection around the house has dropped. I have tried ringing about this, but the completely inadequate automated system does not have an option for a faulty pod, and it is impossible to get through to an operator, even though it says early on in the call, that "I'll transfer you to a member of our team". I'm sure if my bill was unpaid, I would be speaking to someone pretty sharpish. Ive just tried using the Virgin Connect app, and it is just as bad as the telephone system. Can a replacement pod or engineer's visit be arranged please?