Hiya I’ve got a red light on my hub which no matter what I do won’t go away. I’m not sure if it’s impacting my WiFi as my connection keeps dropping when I’m on teams calls. I’ve done tests which says I should have a virgin wifi pod but I cannot find a way to order them anywhere. Any ideas? Thanks
Forum TeamHi Bigglesworth thanks for posting although we're sorry to hear of the red light on your Hub.
Please confirm you've followed these steps to eliminate the red light on your Hub?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Many thanks
Hi Tom
I can confirm I’ve done all the above, several times.
thanks Sarah
Forum TeamHi Sarah thanks for your reply.
No problem, we might need to get the Hub replaced so please let me send you a PM so I can get this replaced for you.
Expect the PM to arrive shortly and respond directly when you can!
Many thanks
