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jen_s53's avatar
jen_s53
Joining in
5 hours ago

Constant red light on Hub

The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? Thanks

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Hub3
red light

1 Reply

  • jen_s53's avatar
    jen_s53
    Joining in
    2 months ago

    Hi, I've had a red light on my hub for a week now. I've done the pin hole reset but it's still showing the red light. The hub feels warm but not hot. From what I’ve read, it looks like I need a replacement. How do I go about arranging this with having to call? Thanks, Jenny